Centennial Sportsplex Ice Facility - Front Desk

Powers Management Job Description

Job Title: Part-Time Front Desk Team Member

Location: Centennial Sportsplex Ice Facility

Department: Business Operations

Job Reports To: Facility Manager

Status: Non-Exempt

Centennial Sportsplex Ice Facility is seeking organized and energetic professionals to delight our customers. This hourly part-time role is great for anyone who is interested in business operations and would like to learn about customer service in the sports industry. 
 
Major Responsibilities/Activities:

• Serve as first point of contact for visitors. 
• Help guests with payments and registration for rink programming.
• Check in guests for programming and assist with skate rental and return.
• Responsible for enforcing ice skating rules and safety procedures during public session.
• Operate Point of Sale system. 
• Assist with hosting birthday parties at the facility.
• Perform general closing responsibilities.
• Assist in maintaining general cleanliness of the facility.
• Perform upkeep items on checklist throughout the day.
• Perform other duties as assigned.

Minimum Requirements:

• 18 years old.
• Ability to ice skate preferred.
• Must be reliable, polite, cooperative, and work well with others.
• Must possess strong problem-solving skills, a pleasant demeanor and good judgement.
• Previous cash handling experience.
• Ability to engage with and serve the public, especially children. 
• Ability to work Friday-Sunday evening hours, including holidays.
• As a condition of employment, qualified applicant will be subject to a background investigation, including a criminal history check, previous employment verification and character references.

Essential Physical Functions:

• Physical activities include sitting, walking, standing, bending, squatting, kneeling, twisting, lifting, grasping, balancing and handling of materials. 
• Ability to stand or walk for extended periods of time.
• Ability to work with and around water and ice and to work at or below freezing temperatures for extended periods of time.
• Ability to work outdoors in inclement weather. 
• Ability to speak and communicate clearly with others. 
• Ability to lift up to 30 lbs.

 
 Note:  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.

Equal Opportunity Employer: Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact our Recruitment Team at recruiter@teamsmashville.com to request an accommodation.