What are the responsibilities and job description for the Customer Service Representative position at Ford Hotel Supply Co.?
Job description:
Ford Hotel Supply Co. is one of the nation's leading equipment suppliers to the Food Service and Hospitality industry. For more than 100 years, Ford Hotel Supply Co. has been providing quality customer service to restaurants, bars, hotels, schools, hospitals and beyond.
Ford is currently seeking a full-time Inside Sales/Customer Service Representative for our Overland Park, KS location. This individual will be providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The ideal candidate will be professional, friendly, timely, accurate and detail-oriented.
Responsibilities:
- Process customer opportunities via phone or email
- Assist Outside Sales staff with their customer quotes, orders, refunds, exchanges, etc.
- Take payment and gather pertinent information such as addresses and phone numbers.
- Answer general questions about terms of sale
- Suggest solutions when a problem arises
- Inform customer of deals and promotions
- Sell products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Prepare month-end reporting in a timely fashion each month, and produce other reports for management as needed.
Qualifications:
- Previous Customer Service or Inside Sales experience strongly preferred.
- Proficiency in Microsoft Office, especially Outlook and Excel
- Experience in Foodservice/Hospitality industry is a plus
- Excellent communication skills
- Excellent problem solving abilities
- Excellent organizational and time management skills
- Great attention to detail, and excellent data entry skills
- Strong work ethic
- Ability to work in a team environment, as well as independently
The schedule required for this position is Monday – Friday.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person