Audio Video Service Field Technician - Orlando, FL

Why Join Ford AV?

For over 50 years, Ford AV has helped shape how people experience spaces—through sound, video, and innovation. We work with leading businesses, universities, and public institutions across the U.S. to bring technology to life.

At Ford AV, you’ll find:

• Real opportunities to grow your skills and your career
• Hands-on training and industry certifications
• A steady, supportive team environment
• Competitive pay, full benefits, and 401(k) match

Description

As a Service Field Technician, you’ll work in the field diagnosing and repairing commercial AV systems, applying your hands-on experience with AV, low-voltage, or electronics service work to ensure systems operate at peak performance.

What You’ll Do

• Respond to service tickets and client requests to diagnose, repair, or reprogram AV systems
• Travel to 2–3 client sites per day to provide hands-on support
• Troubleshoot systems using diagnostic tools, signal tracing, and control system interfaces
• Collaborate with the Customer Care Dispatch team to prioritize and complete work orders
• Complete accurate documentation for service tickets, client communication, and parts used

Qualifications

• Prior experience installing or servicing commercial AV, low-voltage, or electronic control systems
• Familiarity with signal flow, diagnostic tools, and basic AV wiring practices
• Experience with service tickets and job tracking tools (e.g., CRM or field service platforms)
• Strong communication skills to explain issues and resolutions to clients
• Ability to climb ladders, carry equipment, and travel between job sites with flexibility

Preferred

• Programming experience with Crestron, AMX, or Extron systems
• Certifications such as CTS-I or CTS-D
• Experience with Biamp, Polycom, Cisco, or similar AV hardware
• Associate degree in electronics, audio engineering, or a technical field

Apply Today

Start your AV career with a team that values your skills and supports your growth.
Apply at: www.fordav.com/careers

Drug-Free WorkplaceFord is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. EOE/AA/M/F/D/V. Physical Requirements This position encompasses a combination of office and field responsibilities, necessitating both physical and mental capabilities to effectively fulfill the job requirements. The employee should be prepared for a dynamic work environment that may involve extended periods of sitting while operating office equipment, as well as occasional standing, walking, reaching, and lifting objects weighing up to 20 pounds. Field duties may require climbing ladders, working in various weather conditions, including exposure to heat, cold, or environmental elements. The employee should possess adequate manual dexterity, eyesight, and proficiency in using standard office tools such as computers, printers, and telephones for tasks involving reading, writing, interpreting, and managing paperwork. Effective communication skills and the ability to adapt to changing work settings are essential. This role may also involve occasional travel, including overnight stays, requiring flexibility in working hours and commitments. Safety protocols must be followed at all times to ensure a secure work environment.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $25 - $35