Service Field Engineer

Benefits:
Ford offers a competitive compensation and benefits including medical insurance, dental, vision, short-term disability and life insurance, paid time off (PTO), 401K (w/ matching fund), profit-sharing, and opportunities for advancement.

Service Field Engineer

Location(s):
Washington, D.C.

Compensation:
Compensation: This position offers a base rate plus opportunities to earn commissions on collected sales. Avg Service Field Engineer commissions ~$15,000 Ford offers competitive benefits including medical, dental, short-term disability and life insurance, paid holidays, paid time off (PTO), 401K with matching fund, and opportunities for advancement.

Description:

As a Service Field Engineer, you will work in the field diagnosing and repairing commercial AV systems, applying your hands-on experience with AV, low-voltage, or electronics service work to ensure systems operate at peak performance.

• Respond to service tickets and client requests to diagnose, repair, or reprogram AV systems
• Travel to client sites daily to provide hands-on support, primarily local
• Troubleshoot systems using diagnostic tools, signal tracing, and control system interfaces
• Collaborate with the Customer Care Dispatch team to prioritize and complete work orders
• Complete accurate documentation for service tickets, client communication, and parts used

Qualifications:

• Strong troubleshooting skills to diagnose and resolve AV, low-voltage, or control system issues
• Excellent communication skills to explain issues and resolutions to clients
• Ability to climb ladders, carry equipment, and travel between job sites with flexibility
• Familiarity with signal flow, diagnostic tools, and basic AV wiring practices, preferred
• Experience with service tickets and job tracking tools (e.g., CRM or field service platforms), preferred
• Programming experience with Crestron, Q-SYS, or Extron systems, preferred
• Prior experience installing or servicing commercial AV, low-voltage, or electronic control systems, preferred
• Certifications such as CTS or manufacturer trainings, preferred
• Experience with Biamp, QSC, Cisco, or similar AV hardware, preferred
• Degree in Engineering, Technology, or related field, preferred

Drug Testing:
Ford is committed to maintaining a drug-free workplace and, therefore, personnel in safety- sensitive positions are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws in order to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result

Equal Opportunity Employer:
Ford is committed to a diverse and inclusive workplace. Ford is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Physical Requirements:
The combination of physical and mental requirements is necessary for completing the responsibilities, essential functions, and meeting the demands of the role. The employee must have the ability to lift and move objects weighing up to 50 pounds, climb ladders up to 20 feet tall, and work in extreme weather conditions, including hot and cold temperatures. They may also be required to work in dusty or unclean environments, confined spaces, and on uneven surfaces. Safety is paramount, necessitating effective communication with colleagues and constant alertness to surroundings. The employee will be frequently required to stand, walk, reach, climb, and perform tasks that involve stooping, kneeling, crouching, or crawling. Additionally, the job may require long hours, night shifts, weekend work, and holiday commitments, including extensive travel for weeks at a time. The employee must be able to apply established protocols in a timely manner to meet deadlines and effectively communicate to successfully preform all required responsibilities.

DOT Certification:
DOT Physical Exam for certification which is required for the operation of large trucks. DOT physical, related requirements and ability to possess or obtain a medical certification of at least one year duration.

*Safety-Sensitive Position :
“Safety-sensitive” is defined to mean any job that includes tasks or duties that could reasonably affect the safety and health of the employee performing the task or others. If employed in a safety-sensitive position, you must not use or possess alcohol or any illicit drug while assigned to perform safety-sensitive functions or actually performing safety-sensitive functions. You must not report for duty, or remain on duty if you are under the influence or impaired by alcohol or have used any illicit drug. You must not report for duty or remain on duty when using any controlled substance unless used pursuant to the instructions of an authorized medical practitioner. You must not refuse to submit to any test for alcohol or controlled substances. must not refuse to submit to any test by adulterating or substituting your specimen. With regard to this policy, Ford will abide by all applicable local, state and federal laws.