Bank Treasury Management Officer I

BE HAPPIER IN YOUR CAREER

As an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day.  That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees.  We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. Notice we didn’t say bankers.  At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That’s exactly who we are.  What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?

WHO WE ARE

While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions.  That’s a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.

We believe in:

• Giving back to our communities.
• Embracing change and evolution
• Building relationships based on trust and transparency
• Celebrating and embracing our diversity

THE PERKS

Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers.  This is how we create happier employees at Forcht Bank:

• Competitive salary/wage
• Comprehensive benefits package to include:
• Health, Vision, & Dental Insurance
• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)
• Company Paid Life Insurance
• Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period
• Nine Paid Holidays, plus Birthday Leave and Community Service Leave
• Charitable donation match
• Employee celebrations
• Professional recognition
• And more!

Summary

The Treasury Management Associate is an entry level position that provides on-the-job training to prepare the incumbent for the overall role of a Treasury Management Officer. The individual will become familiar with the Treasury Management Officer role as well as will work on acquiring, expanding, and retaining business clients in assigned markets. Manages less complex client relationships and partners with various production personnel to strengthen and expand relationships. Acts as a liaison between clients and bank’s TM service department to support sales implementation and service issues.

Essential Duties & Responsibilities
To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Learn and understand, products within TM department and duties of each staff member.
• Collaborate with production officers and other branch personnel to expand and retain business clients who have treasury management needs
• Identify sales opportunities through needs-based assessments, campaigns, prospecting, reviewing account analysis statements and marketing lists to meet or exceed sales goals.
• Coordinate and conduct product demonstrations for prospects and existing clients.
• Prepare proposals, presentations, and cost benefit analysis, as well as other sales tools.
• Generate proformas by interpreting competitors account analysis statements and determining comparative Forcht Bank products and pricing recommendations.
• Become well-versed in the implementation process for new businesses including preparing all documentation and legal agreements, ensuring audit requirements are met, responding to customer service issues, engaging business partners, and escalating as appropriate.
• Develop and maintain customer relationships by calling on prospective customers.
• Identify prospects, establish suitable methods of contact and determine appropriate products and/or services.
• Acquire contacts’ information and communicate with support departments to ensure thorough implementation of services and adequate support to clients.
• Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered. 
• Recognize and pursue opportunities to cross-sell products and services based upon the customer’s needs. Meet sales goals as assigned.

Qualifications
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of Microsoft Office products and bank information systems.
• Willingness to learn financial institution operating policies and procedures and banking regulations including superior understanding of Treasury Management products and services.
• Demonstrated success in a customer service environment.
• Strong attention to detail.
• Ability to exercise judgment and discretion in handling sensitive documents or other confidential information.
• Ability to work with a team and members of other departments.
• Ability to communicate orally and in writing in order to convey information tactfully and effectively to all levels of employees and customers.
• Ability to give full attention to what other people are saying; taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar, including the ability to comprehend written sentences and paragraphs in work-related documents.
• Ability to manage time and be efficient and effective in the completion of assignments.
• Ability to establish productive business interpersonal relationships with others inside and outside the organization and to work with little direct supervision in carrying out the responsibilities assigned.
• Ability to work well under pressure.
• Ability to embrace and support the Bank’s management philosophy.
• Ability to perform multiple job functions and tasks with minimum supervision.

Physical Demands and Abilities

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking and writing so others will be able to understand.
• Ability to identify and understand the speech of another person.
• Ability to see details at close range (within a few feet of the observer).
• Ability to tell when something is wrong or is likely to go wrong and generate appropriate solutions or responses.
• Ability to analyze a situation and select the appropriate course of action on matters involving significant risks or consequences.
• Ability to sit for long periods of time.
• Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.
• Ability to stand, bend, and lift up to 20 pounds.
• Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.
• Ability to look at a computer screen for several hours.
• Ability to travel to other locations if needed.
• Ability to work on a flexible schedule that at times may include late working hours or weekend hours.

Required Education and Experience

• Bachelor’s degree in business, finance or a related degree. Work experience may be substituted in lieu of degree.
• Three (3) years of experience in sales or face-to-face customer service skills. Banking experience is preferred but not required.

Other Requirements

• Certain positions in the Financial Services Sector (including Forcht Bank) are considered critical and/or essential to the infrastructure. Individuals occupying these positions, must be able to report to work as directed in the event of inclement weather, declared states of emergency, and/or pandemic conditions, under the discretion of Forcht Bank leadership.
• May be required to attend activities outside the bank to stay abreast of new developments, best practices, and statutory and regulatory changes.
• Pursuant to the Drug Free Workplace Act of 1988, all employees must remain drug free and alcohol free when reporting to work and while engaged in any work related activities.
• Must adhere to all Bank Secrecy Act regulations and requirements.

EOE

We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer.  We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal, state, and local law.