Assistant Financial Center Manager

BE HAPPIER IN YOUR CAREER

As an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day.  That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees.  We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. Notice we didn’t say bankers.  At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That’s exactly who we are.  What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?

WHO WE ARE

While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions.  That’s a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.

We believe in:

• Giving back to our communities.
• Embracing change and evolution
• Building relationships based on trust and transparency
• Celebrating and embracing our diversity

THE PERKS

Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers.  This is how we create happier employees at Forcht Bank:

• Competitive salary/wage
• Comprehensive benefits package to include:
• Health, Vision, & Dental Insurance
• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)
• Company Paid Life Insurance 
• Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period
• Nine Paid Holidays, plus Birthday Leave and Community Service Leave
• Charitable donation match
• Employee celebrations
• Professional recognition
• And more!

Job Summary

We’re hiring an Assistant Branch Manager (Assistant Financial Center Manager) in Cincinnati, OH to work directly with the Financial Center Manager to be responsible for the overall management and efficient operation of their assigned Financial Center through meeting and/or exceeding branch profitability goals and providing leadership and training to staff. Cultivating a strong sales environment will be expected.

Job responsibilities may include:

• Provide exceptional leadership and coaching to direct reports.
• Meet and exceed profitability, loan production, and deposit production goals. 
• Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact, and determining appropriate products and/or services.
• Conduct sales calls in order to generate new sales opportunities. 
• Refer opportunities to ancillary lines of business.
• Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered. 
• Originate and close loans for certain products to include unsecure consumer loans, automobile loans, new start credit loans, home equity lines of credit, and potentially in-house conventional mortgage loans.
• Originate all types of consumer and business deposit accounts to include checking accounts, money market accounts, savings accounts, IRAs, CDs and safe deposit
• Assist customers with financial transactions.
  • Cash checks within proper authorization levels and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. 
  • Record transactions and issue computer-generated receipts. 
  • Place holds on accounts. 
• Participate in community and civic organizations. 
• Maintain and balance the vault and ATM. 
• Provide VIP service to all customers and staff.
• Complete required paperwork, reports and forms. 
• Demonstrate the features of the Interactive Teller Machines t  new an  existing customers. 
• Perform general duties associated with running a Financial Center to include opening and closing the center; processing the night drop, and answering telephone calls. 
• Perform other duties as assigned. 

NOTE: For a complete listing of essential duties, responsibilities, and physical demands, please contact our Human Resources department. To perform this position successfully, and individual must be able to perform each essential duty and responsibility satisfactorily.

Supervisory Responsibilities

 This position carries out supervisory responsibilities in accordance with bank guidelines, policies and procedures, and applicable state and federal laws. Supervisory responsibilities include interviewing and making hiring recommendations; employee coaching, training and appraising performance; planning, assigning, and directing work; rewarding performance or recommending disciplinary action as appropriate; and, addressing complaints and resolving problems that may arise. This position provides directional oversight to the following positions:

• Concierge Bankers

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to provide excellent customer service while exhibiting dedication to Forcht Bank’s mission, vision, and values. 
• Ability to promote and cross sell bank products and meet assigned goals. 
• Working knowledge of financial institution operating policies and procedures and banking regulations including a thorough understanding of financial institution products and services. 
• Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment. 
• Ability to read, analyze, and interpret industry information such as customer financial statements, tax returns, and complex technical documents.
• Ability to deal effectively and tactfully with customers. 
• Ability to work with a team and members of other departments.
• Ability to work with little direct supervision in carrying out the tasks and responsibilities
• Strong attention to detail. 
• Ability to handle sensitive documents or other confidential information. 
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents. 
• Ability to manage time and be efficient and effective in the completion of assignments. 
• Knowledge of arithmetic and their applications specific to the position. 

EOE

We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer.  We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal, state, and local law.