What are the responsibilities and job description for the AT&T Client Assistant position at Force Management OC?
Our firm is renowned for our unmatched and reliable client services and high converting sales strategies. That, and our dedication, tenacity and relationship-centric focus are what separates us from the rest of our competitors.
We've recently signed a contract with AT&T to support their expansion efforts across Anaheim and the surrounding Orange County region. As an AT&T Client Assistant, you are tasked with supporting their outreach and sales initiatives and ensuring we achieve set KPIs and receive high satisfaction ratings.
As an AT&T Client Assistant, you will...
- Assist clients in person by determining their unique needs and presenting appropriate products and services that will increase client satisfaction
- Ensure sales transactions are completed accurately, timely, and catered to the client's unique specifications and desires
- Inform clients of pricing options, sales promotions, anticipated delays, installation dates, or any additional information that they may need
- Upsell new products or services when needed to benefit the client needs
- Attend training meetings and virtual conference calls to retain fresh knowledge of our client’s sales, promotions, or updates to product lines
- Approach each client and communicate solutions in an empathetic, professional, and courteous manner
The Best AT&T Client Assistants Possess:
- An impeccable willingness to learn and expand their professional career
- A natural problem-solver with the ability to manage escalations with ease
- Effective communication and active listening skills to easily build genuine relationships with a multitude of personalities
- The ability to consistently display a positive and helpful attitude with customer, sales executives, and co-workers
- Empathy, patience, and caring demeanor towards customers, clients, and co-workers
Basic Qualifications:
- 0-2 years of experience in customer service, client services, or sales
- High school diploma or comparable certification
- Reliable transportation to and from our office on a daily basis
Perks:
- Inclusive and diverse company culture
- Virtual client meetings and nation-wide conferences to enhance industry knowledge
- Company funded vacations and team building events
- Dedicated training and mentorship - we believe in an open door policy
- Career and financial advancement opportunities
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
Salary : $50,000 - $60,000