Service Advisor

Come Join Our Growing Team at Force Basements in Pekin, IL

Force Basements is expanding, and we’re looking for a driven Service Advisor with strong sales experience who enjoys helping homeowners, diagnosing problems, and presenting real solutions. If you thrive in a consultative, relationship-based sales role—and want steady appointments, real earning potential, and a career path with growth—this is the opportunity for you.

Job Summary

The Service Advisor is a critical, customer-facing role responsible for maintaining long-term system performance while delivering an exceptional homeowner experience. This position closely mirrors a residential HVAC-style service and sales role—diagnosing issues, performing preventative maintenance, completing small enhancements, and presenting repair and upgrade options that protect the homeowner’s investment.

You’ll serve as the primary point of contact after installation, acting as a trusted advisor—not cold calling, not door knocking, and not chasing leads. All appointments are pre-scheduled. Your success comes from strong communication, problem-solving, and the ability to confidently recommend solutions that add value and generate sales.

Why You’ll Love Working Here

• Stable income with uncapped earning potential (Average earnings around $130K/year through base pay, commission, and tiered bonuses)
• Company-provided vehicle (gas & maintenance included)
• Full-time schedule (40–50 hours/week) with assigned appointments
• Comprehensive training pipeline — sales, installation, and field shadowing
• Clear career growth paths as we expand nationwide
• Strong benefits package — Medical, Dental, Vision, Disability, 401(k) with match, PTO & Holidays
• Purpose-driven work — protect homes while building lasting customer relationships

Compensation

• Training Period (First 6 Weeks): $25/hour
• Post-Training: $20/hour base 10% commission tiered bonus structure
• Company vehicle provided

What You’ll Do

Service, Diagnostics & Sales

• Diagnose, evaluate, and maintain foundation, waterproofing, and crawl space systems
• Perform scheduled annual maintenance and inspections
• Identify system issues and present corrective repairs and upgrade options
• Complete small installations (pumps, backup systems, dehumidifiers, crack injections)
• Maximize each appointment through education and solution-based selling

Customer Experience

• Serve as the trusted advisor to homeowners after installation
• Clearly explain diagnoses, recommendations, pricing, and next steps
• Build rapport, answer questions, and ensure long-term customer satisfaction
• Promote service plans, renewals, and repeat business

Documentation & Field Operations

• Accurately document work, materials, and recommendations in CRM
• Maintain a clean, organized, and fully stocked service vehicle
• Coordinate with dispatch for efficient scheduling and routing
• Follow all safety protocols and company procedures

What We’re Looking For

Experience & Skillset

2 years of residential experience, ideally in:

• Waterproofing
• Foundation repair
• HVAC
• Plumbing
• Or a similar mechanical/service-driven field
• Previous sales, upselling, or consultative service experience strongly preferred

You’re a Great Fit If You Have:

• Strong diagnostic and mechanical aptitude
• Confidence presenting solutions and closing work
• Excellent communication and customer service skills
• Ability to work independently in the field
• Comfort using mobile technology and CRM systems

Requirements

• Valid driver’s license with a clean driving record
• High school diploma or equivalent
• Ability to work in basements, crawl spaces, and tight environments
• Strong written, verbal, and interpersonal communication skills

Bonus Skills

• Goal-oriented, energetic, and self-motivated mindset
• Experience reading schematics (market dependent)
• Knowledge of pumps, drainage, or mechanical systems

If you enjoy diagnosing systems, building trust with homeowners, and turning service calls into sales opportunities—we want to hear from you.

Apply today and grow your career with Force Basements, powered by Vanterra Foundation Solutions.

About Vanterra Foundation Solutions

At Vanterra Foundation Solutions, we believe the future of our industry belongs to companies that put people first and empower teams with AI-driven systems and real-time insights. As the second-largest and fastest-growing foundation repair and waterproofing company in the U.S., Vanterra is redefining what a home services company can be—faster, smarter, and built for the future.

Grounded in partnership, teamwork, and pride in craftsmanship, we help homeowners protect and improve their homes through expert foundation repair, waterproofing, and crawl space solutions. Join a team powered by people, fueled by teamwork, and accelerated by innovation.

Vanterra Foundation Solutions is an Equal Opportunity Employer

Pay: $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

License/Certification:

• driver's license (Required)

Work Location: On the road

Salary : $130,000