Customer Service Representative I

Overview: The Customer Service Representative supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service Representative is a key role in our office.

Essential Responsibilities:

• Partner with assigned customer base to provide pricing, availability, and updates on order status.
• Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
• Enter component and sub-assemblies for sales and quotes.
• Administrative support including correspondence of email, fax, and providing return authorizations.
• Maintain a minimum profit margin.
• Complete component pricing and availability inquiries.
• Assist inside sales and outside sales team for research work, small projects and pricing.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED.
• Post-secondary degree or 2 years of relevant work experience.
• Experience with assembly or working with customers, preferred.
• Basic analytical ability to understand significance of pricing and cost.
• Strong mechanical aptitude preferred.
• Strong communication skills, written and verbal, most often over the phone.
• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
• Detail oriented and the ability to exhibit patience.
• Experience with Microsoft applications to include Outlook, Excel, and Word.

Benefits:

• ESOP - 100% Employee Owned
• 401(k) and 401(k) matching
• Dental insurance
• Health insurance (3 plans to choose from)
• Paid time off
• Referral program
• Vision insurance
• Education Reimbursement

Location: 3130 Intertech Drive, Brookfield, WI

EEO Policy: FORCE America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.