Dispatcher

Role and Responsibilities

An office dispatcher serves as the central communication point between the office, field personnel, and sometimes customers. Their primary duties include:

• Coordinating schedules and assignments for service personnel, or work crews based on predetermined plans, customer requests, or urgent needs.
• Receiving and logging calls from clients, employees, or other departments, and prioritizing them according to urgency
• Relaying information such as work orders, instructions, or updates to field personnel using phones, radios, or computer systems
• Monitoring routes and operations to ensure timely post completion, and guards are in proper locations following their post orders.
• Maintaining records of calls, completed tasks, inventory, and other operational data
• Problem-solving and communication with supervisors, customers, or field staff to resolve issues or respond to service requests

Skills and Tools

Office dispatchers require strong organizational, multitasking, and communication skills. They often use:

• Telephones, two-way radios, and messaging systems to communicate with personnel
• Computer software for scheduling, tracking deliveries, and maintaining logs
• Decision-making abilities to prioritize tasks and respond effectively under pressure

Work Environment

Office dispatchers will work in an office setting, coordinating operations for service-based organizations. They may report to a Dispatch Manager or Operations Manager and are expected to handle high-stress situations calmly and efficiently

• Must have basic computer knowledge
• Quick learner and able to work under high stress enviroments
• Must have exceptional communication skills

Pay: $14.00 per hour

Work Location: In person

Salary : $14