Licensed Insurance Producer- Inbound Sales & Retention | Base + Commission & Bonuses

Forbes Insurance Agency, Inc. is an established Allstate agency located in Reston, Virginia, proudly serving customers since 1999. We help individuals, families, and businesses protect what matters most through Auto, Home, Renters, Umbrella, Life, and Small Business insurance.

Build Relationships. Protect Customers. Find Opportunities.

We're looking for an experienced, licensed insurance professional to join our Reston team as an Inbound Sales & Retention Licensed Producer.

This role is ideal for someone who enjoys helping customers, building long-term relationships, reviewing insurance needs, and recognizing opportunities to provide additional protection.

You'll work primarily with our existing customer base and inbound customer activity, handling service needs while conducting policy reviews, identifying cross-sell opportunities, supporting customer retention, and assisting customers who call or visit our Reston office.

This is not a traditional customer service position.

While delivering an exceptional customer experience is a major part of the role, this is also a production-based position with monthly sales expectations. You'll be expected to identify opportunities, recommend appropriate coverage, ask for the business, and contribute to agency growth.

Compensation & Benefits

• 
  Base Salary: $38,000
• Additional commission based on actual sales
• Monthly bonus opportunities
• Uncapped earning potential through sales performance
• Existing-customer cross-sell opportunities
• Inbound sales opportunities
• Office walk-in sales opportunities
• Monday–Friday schedule — no evenings or weekends
• Hybrid work eligibility after successful completion of the 90-day introductory period
• Health, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Ongoing training and professional development

Your First 90 Days

Your first 90 days will be spent in person at our Reston office.

We believe working alongside the team during your introductory period provides the best opportunity to learn our systems, understand our customer service standards, become familiar with our existing book of business, and receive hands-on coaching and support.

During this period, you'll learn our processes for customer service, policy reviews, retention, cross-selling, documentation, and sales.

Following successful completion of the 90-day introductory period, employees who demonstrate consistent performance, reliability, accountability, and the ability to work independently may become eligible for a hybrid work schedule.

Where Your Sales Opportunities Come From

Unlike a traditional outbound sales position, your primary focus won't be working a high volume of purchased leads or warm lead transfers.

Your opportunities will come from the relationships and conversations happening within our agency every day, including:

• Existing customers calling the agency
• Proactive policy and coverage reviews
• Cross-selling our existing customer base
• Customers with only one policy through our agency
• Customer retention conversations
• Customers visiting our Reston office
• Walk-in prospects looking for new insurance
• Referrals from existing customers
• New-business opportunities generated through inbound activity

Every customer interaction is an opportunity to provide great service, strengthen the relationship, and make sure the household has the protection it needs.

What Success Looks Like

Successful team members understand how to balance customer service, retention, and sales.

You'll be expected to:

• Provide professional and friendly service on inbound customer calls
• Conduct proactive policy and coverage reviews
• Identify and pursue cross-sell opportunities
• Help customers understand their current coverage and available options
• Assist with retention conversations and customer concerns
• Welcome and assist customers visiting our Reston office
• Identify new-business opportunities from walk-in and inbound activity
• Follow up consistently on identified sales opportunities
• Confidently recommend additional products when appropriate
• Ask for the business and close sales
• Build long-term customer relationships
• Maintain accurate documentation and follow underwriting requirements
• Meet established monthly cross-sell and production goals
• Contribute to overall agency retention and growth

Who We're Looking For

You'll likely enjoy this position if you:

• Genuinely enjoy helping customers
• Are comfortable talking with customers throughout the day
• Enjoy building long-term relationships
• Have a strong understanding of Property & Casualty insurance
• Can recognize sales opportunities during everyday service conversations
• Are comfortable recommending additional coverage and asking for the business
• Prefer relationship-based selling over high-volume prospecting
• Are motivated by goals, commissions, and bonus opportunities
• Are organized and able to manage multiple customer needs
• Take ownership of your work and results
• Are dependable, professional, and accountable
• Are coachable and open to continued development
• Can work effectively and independently in a hybrid environment after training

If you're looking for a role where you can help customers, build relationships, earn additional income through sales, and contribute directly to the growth of an established agency, we'd love to meet you.

Salary Range: $38,000.00 - $65,000.00 per year

Annual Base Salary Commission Bonus Opportunities

• Active Property & Casualty license is required
• Prior insurance agency experience preferred
• Strong customer service and communication skills
• Comfortable with cross-selling and sales expectations
• Strong organization and multitasking skills
• Goal-oriented and self-motivated
• High level of professionalism and accountability
• Ability to work independently after training
• Proficient with Microsoft Office and comfortable learning agency management systems
• Spanish fluency is a plus

• Handle inbound customer service calls and assist with policy-related needs.
• Conduct proactive policy and coverage reviews with existing customers.
• Identify and pursue cross-selling opportunities within the agency's existing book of business.
• Assist customers with Auto, Home, Renters, Umbrella, Landlords, Motorcycles, Boats, and other available insurance products.
• Welcome and assist customers and prospects visiting our Reston office.
• Quote and sell new business generated through walk-in and inbound opportunities.
• Support customer retention by identifying concerns and helping customers understand available coverage options.
• Follow up on sales opportunities identified through customer interactions and policy reviews.
• Build long-term customer relationships while providing an exceptional client experience.
• Maintain accurate documentation and underwriting compliance.
• Meet established monthly cross-sell and production goals.
• Contribute to overall agency retention, customer satisfaction, and growth.