What are the responsibilities and job description for the Senior Manager, Training Strategy & Operations position at Fora Travel?
About Fora
Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.
Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200 full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.
We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.
About The Role
The Senior Manager, Training Strategy and Operations will own the strategic and operational backbone of Fora’s training function. This role is responsible for ensuring that all training meets a clear quality bar, is launched with strong operational rigor, and is continuously improved through data and experimentation. It includes end to end ownership of training operations, from process design and measurement to vendor management and product launch readiness. This role also includes managing one direct report and creating a structured, high-performing operating environment for the training function.
Key Responsibilities
Strategic Planning
Compensation for this role varies based on experience, with an indicative range of $140K–$180K equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
WORK AUTHORIZATION
Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.
Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200 full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.
We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.
About The Role
The Senior Manager, Training Strategy and Operations will own the strategic and operational backbone of Fora’s training function. This role is responsible for ensuring that all training meets a clear quality bar, is launched with strong operational rigor, and is continuously improved through data and experimentation. It includes end to end ownership of training operations, from process design and measurement to vendor management and product launch readiness. This role also includes managing one direct report and creating a structured, high-performing operating environment for the training function.
Key Responsibilities
Strategic Planning
- Own and implement an end to end training launch process, including defining and enforcing a clear quality standard so that no training is delivered below expectations.
- Build and manage a training analytics framework that tracks completion, engagement, and behavioral outcomes, and uses testing to improve format, timing, and content effectiveness.
- Develop business cases for new training investments and identify opportunities to improve or discontinue underperforming initiatives.
- Manage external vendor relationships, ensuring partners meet Fora’s standards and deliver measurable impact.
- Act as the primary operational bridge between Training and Product to ensure training readiness is embedded in all product launches.
- Design and implement scalable processes that improve efficiency, clarity, and accountability across the training function.
- Manage and develop one direct report by establishing clear priorities, frameworks, and operating rhythms.
- Drive cross functional alignment across stakeholders by navigating ambiguity, setting expectations, and ensuring follow through on commitments.
- 5-7 years of total professional experience, with a background that includes building and owning processes in a structured organization as well as operating in a fast growing or resource constrained environment
- Demonstrated experience designing and implementing operational systems from scratch with clear ownership and accountability for outcomes
- Experience leading cross functional initiatives involving multiple stakeholders, with the ability to drive alignment and execution in ambiguous environments
- Ability to connect operational work to measurable business outcomes and clearly articulate impact
- Strong analytical and data fluency skills, including experience working with dashboards, reporting, or business intelligence tools
- Strong project management and written communication skills, with the ability to structure problems and communicate clearly
- Ability to work in the United States and currently based in or willing to relocate to New York City
- Experience in strategy, consulting, operations, or chief of staff roles with a focus on implementation rather than recommendations
- Familiarity with business intelligence tools such as Tableau, Looker, or similar platforms
- Demonstrated interest in or experience using AI tools to drive operational outcomes
- Exposure to training, enablement, or learning and development functions
- Prior people management experience
- Experience in the travel industry
Compensation for this role varies based on experience, with an indicative range of $140K–$180K equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
WORK AUTHORIZATION
Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Salary : $140,000 - $180,000