What are the responsibilities and job description for the Manager, Booking Operations position at Fora Travel?
About Fora
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
We're proud of the recognition we've received, including:
About The Role
We’re hiring a Booking Operations Manager to build, own, and scale the operational backbone of Fora’s supplier and booking platform ecosystem. As Fora continues to grow, this role will play a pivotal part in strengthening the reliability and performance of our booking systems. You’ll lead initiatives that make our operations smarter and more resilient — transforming our approach from reactive problem-solving to proactive optimization that empowers our advisors and enhances their booking experience.
You’ll design structured, scalable workflows that connect the dots across support, product, partnerships, and suppliers — creating clarity, accountability, and consistency in how we detect and resolve issues. This is a high-impact role for someone who thrives in operational complexity and wants to shape how our systems scale.
You’ll report to the Director of Product Operations and work closely with the VP of Product, Booking Platform and the Director of Partnerships, with deep cross-functional collaboration across product, engineering, support, and partnerships.
Key Responsibilities
Compensation for this role varies based on experience, with an indicative range of $90K–$130K equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
We're proud of the recognition we've received, including:
- LinkedIn’s Top Startups List 2024
- Fast Company’s Most Innovative Companies 2025 and 2023
- Built In 2025 Best Places to Work
- And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more
About The Role
We’re hiring a Booking Operations Manager to build, own, and scale the operational backbone of Fora’s supplier and booking platform ecosystem. As Fora continues to grow, this role will play a pivotal part in strengthening the reliability and performance of our booking systems. You’ll lead initiatives that make our operations smarter and more resilient — transforming our approach from reactive problem-solving to proactive optimization that empowers our advisors and enhances their booking experience.
You’ll design structured, scalable workflows that connect the dots across support, product, partnerships, and suppliers — creating clarity, accountability, and consistency in how we detect and resolve issues. This is a high-impact role for someone who thrives in operational complexity and wants to shape how our systems scale.
You’ll report to the Director of Product Operations and work closely with the VP of Product, Booking Platform and the Director of Partnerships, with deep cross-functional collaboration across product, engineering, support, and partnerships.
Key Responsibilities
- Build and own operational workflows across our booking platform and supplier ecosystem — ensuring bookings are reliable, consistent, and scalable.
- Lead cross-functional initiatives to proactively detect, escalate, and resolve booking and supplier issues before they reach advisors.
- Define and maintain SLAs for supplier issue response and resolution, and create dashboards that provide clear visibility into platform health.
- Standardize how we manage supplier data (rates, perks, loyalty programs, contracts) and operationalize supplier updates at scale.
- Design and implement automations and tooling to reduce manual work, improve speed, and enhance booking accuracy.
- Serve as a critical point of coordination between support, product, partnerships, and engineering to ensure streamlined communication and resolution.
- Partner with Support to reduce advisor pain points through upstream defect resolution and systemic process improvements.
- 4–6 years in travel, marketplace, SaaS, or operations-heavy roles with ownership over integrations, booking systems, or suppliers.
- Proven experience building and scaling repeatable workflows, SLAs, and dashboards tied to operational performance.
- Strong root cause analysis and problem-solving skills — capable of identifying systemic issues and creating structured solutions.
- Deep understanding of supplier/platform data ecosystems (e.g., PMS, CRS, GDS, or similar systems).
- Excellent cross-functional communicator — persuasive, clear, and able to rally diverse teams around shared operational goals.
- Demonstrated ability to manage and operationalize external partnerships and vendor relationships.
- Comfortable leading cross-functional escalations and driving clarity and accountability across multiple stakeholders.
- Hands-on technical skills (e.g., SQL or automation tools), experience with supplier tooling or travel tech integrations.
Compensation for this role varies based on experience, with an indicative range of $90K–$130K equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Salary : $90,000 - $130,000
