Care Manager / Client Liaison (Home Care – Non-Medical)

Come serve the underserved!
FootPrints Home Care provides Peace of Mind for families by caring for their loved ones in the Albuquerque Metro and Rio Rancho areas. We have been faithfully serving seniors since 2005.

We are seeking a full-time Care Manager / Client Liaison to join our team! This role is ideal for someone who enjoys working directly with clients and families, coordinating care, and supporting both office operations and caregivers in a fast-paced, mission-driven environment.

Job Summary

The Care Manager / Client Liaison is responsible for:

• Conducting in-home assessments, consultations, and client intakes
• Creating and updating care plans
• Coordinating services between clients, caregivers, and office staff
• Supporting scheduling, phone inquiries, and day-to-day office operations
• Assisting with caregiver management, onboarding, and communication
• Participating in on-call rotation
• Supporting business growth through strong client and community relationships

This is a client-facing and office-based hybrid role that requires strong communication skills, organization, and the ability to manage multiple priorities effectively.

Compensation & Benefits

• Salary: Starting at $45,000 annually, depending on experience, plus performance-based bonuses
• Performance-Based Bonuses available (related to client conversions, service growth, and operational support)
• 90-Day Performance Evaluation with opportunity for advancement
• Health, dental, and vision insurance
• 401(k)
• Paid Time Off (PTO) and sick leave
• Mileage reimbursement (for client visits)
• Ongoing training and development opportunities

Qualifications

• High School Diploma or GED required
• Must be 18 years or older
• Ability to pass a background check
• Prior experience in home care, senior services, healthcare, or customer-facing roles (1 year preferred)
• Scheduling or care coordination experience preferred
• Reliable transportation and smartphone required
• Strong computer skills (MS Office, scheduling/CRM software preferred)
• Excellent interpersonal, communication, and organizational skills
• Ability to multitask and manage competing priorities
• Professional demeanor and ability to represent FootPrints in client homes and the community
• Strong problem-solving skills and ability to remain calm under pressure
• Comfortable working both in the office and in the field

ResponsibilitiesClient-Facing Duties

• Conduct in-home assessments, consultations, and start-of-care visits
• Create and update individualized care plans
• Determine client needs, preferences, and appropriate caregiver matches
• Maintain ongoing communication with clients and families
• Perform quality assurance visits as needed
• Communicate changes in client condition or care needs to the office

Office Operations & Scheduling Support

• Assist with scheduling coordination and caregiver assignments
• Answer incoming calls and convert inquiries into clients
• Support daily office operations and workflow
• Maintain accurate documentation and client records
• Assist in resolving scheduling conflicts or urgent staffing needs

Caregiver Support & Coordination

• Assist with interviewing, onboarding, and training new caregivers
• Provide coaching and support to caregivers as needed
• Communicate expectations and updates clearly with staff
• Help ensure caregivers are matched appropriately to client needs

Light Marketing & Relationship Support

• Build and maintain relationships with referral partners when applicable
• Support community outreach and client retention efforts
• Represent FootPrints professionally in all interactions

About FootPrints Home Care

FootPrints exists to bless and bring peace of mind to the families we serve. Our purpose is to add value to everyone we come into contact with and to be a one-stop resource for all our clients’ needs. We seek to provide the highest quality service delivered by the highest quality caregivers.

Our vision is to be THE STANDARD by which all home care providers are measured in New Mexico—resulting in:

• The Highest Quality
• Excellent Stewardship
• The Best Place to Work

We have been named one of Albuquerque’s Top Workplaces multiple years and recognized as a Best Place to Work by Albuquerque Business First.

How to Apply

Please submit:

• A completed application
• An up-to-date resume with work history

You may also apply on our website:
https://form.jotform.com/212376111200134

Job Type: Full-time
Work Remotely: No

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have reliable and insured transportation? (Required)
• Are you able to pass a drug screen and background check? (Applicants with prior felony convictions are ineligible for hire)

Education:

• High school or equivalent (Preferred)

Experience:

• Computer skills: 1 year (Preferred)
• Home Care Scheduling: 1 year (Required)
• Senior care: 1 year (Required)

Work Location: In person