Medical Front Desk / Receptionist

Job Overview

We are seeking a dynamic and detail-oriented Medical Front Desk / Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. Your expertise in medical administrative support, electronic health records management, and patient service will be essential to streamline clinic operations and uphold the highest standards of confidentiality and care. This position offers an exciting opportunity to contribute to a busy medical practice while utilizing your strong organizational skills and healthcare knowledge.

Responsibilities

• Greet patients and visitors warmly, providing exceptional customer service while managing check-in and check-out procedures.
• Schedule appointments efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Verify patient insurance coverage, process payments, and handle medical collections with accuracy and professionalism.
• Manage incoming phone calls with excellent phone etiquette, addressing inquiries or directing calls appropriately.
• Maintain accurate medical records, review documentation for completeness, and ensure compliance with HIPAA confidentiality policies.
• Assist with medical billing, coding (CPT, ICD-9, ICD-10), and documentation review to support accurate care plans and insurance claims processing.
• Support clinic operations by filing paperwork, managing electronic health records (EHR), and performing clerical tasks such as data entry, typing, filing, and 10-key typing.
• Collaborate with clinical staff to facilitate smooth patient flow and ensure timely appointment scheduling.
• Uphold health information management standards by maintaining strict adherence to clinical confidentiality policies.

Skills

• Proven experience in medical office management or healthcare administrative support within a clinical setting.
• Strong knowledge of EMR/EHR systems including Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with electronic health records management is essential.
• Excellent customer service skills with the ability to communicate effectively via phone and in person.
• Proficiency in Microsoft Office Suite (Word, Excel) for documentation and administrative tasks.
• Knowledge of health insurance processes including Medicare, Medicaid, private insurance plans, and medical collections.
• Familiarity with medical terminology, CPT coding, ICD coding (ICD-9/10), HIPAA regulations, and clinical confidentiality policies.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Clinic experience in dental or general healthcare settings is preferred; prior front desk or receptionist experience is a plus.
• Strong organizational skills with attention to detail for managing medical records and documentation review tasks.
• Ability to multitask efficiently in a fast-paced environment while maintaining professionalism under pressure.

Join our team where your dedication to excellent patient service and healthcare administration will make a meaningful difference! We are committed to fostering a supportive work environment that values your skills and growth within the healthcare industry.

Pay: $23.49 - $28.29 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $23 - $28