What are the responsibilities and job description for the Front Desk Receptionist position at Foot & Ankle Specialists of Mid Atlantic?
The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.
Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):
- Greet patients upon arrival and address questions and concerns
- Answer incoming calls, provide information, transfer calls, and take messages as needed
- Schedule appointments and manage multiple provider calendars
- Register new patients and update existing patient demographics and financial information
- Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
- Maintain and update patient records through data entry, faxing, and scanning
- Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
- Review and update accounts receivable/payable changes since prior visits
- Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
- Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
- Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
- Prepare and process daily reports, deposit slips, and upload financial records to shared files
- Review billing claims and denials; gather required information from providers or patients to resolve issues
- Support additional office tasks and projects as needed
Front Desk Receptionist Required Skills and Experience:
- High School Diploma or GED equivalent
- 2 years of administrative support experience in a medical environment preferred
- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
- Excellent customer service and interpersonal skills
- Ability to establish and maintain effective working relationships with patients, coworkers, and the public
- Strong communication, multi-tasking, and problem-solving skills
- Ability to thrive in a fast-paced and demanding work environment
- Strong attention to detail and a commitment to achieving high levels of patient satisfaction
- Ability to maintain confidentiality and uphold HIPAA compliance at all times
- Sound judgment and discretion in handling sensitive information
- Team-oriented mindset, flexibility, and a willingness to learn
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
Front Desk Receptionist Benefits Offered:
- Health Insurance (Single & Family plans available)
- Life Insurance
- Disability Insurance
- 401(k) Plan with Company Match
- Employee Discount Program
- Paid Time Off (PTO)
- Paid Holidays
Front Desk Receptionist Physical Requirements:
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:
- Sit, talk, hear, and use hands to write, type, or operate office equipment
- Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
- Perform repetitive motions, including reaching overhead and typing
- Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
- Maintain peripheral vision, depth perception, and focus adjustments