Billing Support Specialist

Job Details

Description

Billing Support Specialist Position Summary:

We are seeking a detail-oriented and customer-focused Internal Biller to join our team. This position is responsible for managing billing queues, responding to patient and provider inquiries related to billing, and supporting the overall revenue cycle process. This is a in-office position that supports our Reston, Fairfax, Lake Ridge, and Stafford offices.

Billing Support Specialist Essential Functions/Responsibilities (other duties may be assigned):

• Process and manage daily billing queues in the billing system
• Answer and respond to incoming billing-related phone calls from patients, providers, and internal stakeholders
• Research and resolve billing issues or discrepancies in a timely manner
• Assist with patient account reviews and follow-up on outstanding balances
• Work collaboratively with the revenue cycle and billing teams to support smooth operations
• Maintain accurate records of billing activities and communications
• Escalate complex billing issues to appropriate team members or leadership
• Provide excellent customer service in all interactions
• Perform other related duties as assigned
  
  

Billing Support Specialist Required Skills And Experience

• High school diploma or equivalent required, Associate degree or higher preferred
• 1-2 years of billing, revenue cycle, or medical office experience preferred
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency with billing software and Microsoft Office Suite (Word, Excel, Outlook)
• Customer-service mindset and ability to work well in a team environment
  
  

Billing Support Specialist Physical Requirements

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments
  
  

Billing Support Specialist Benefits Offered

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays
  
  

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