What are the responsibilities and job description for the Patient Services Coordinator position at Foot and Ankle Associates?
We are seeking a highly organized, friendly, and professional Patient Services Coordinator to join our medical team. As the first point of contact for patients, you will play a vital role in providing excellent customer service, managing patient schedules, and ensuring the smooth operations of our office. This position requires excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Greet and check in patients as they arrive at the office
- Answer phone calls, schedule appointments, and manage patient inquiries
- Verify and update patient information in the electronic medical record system
- Collect patient demographics, insurance details, and patient financial responsibility
- Verify insurance benefits including contact insurance companies for copays and deductibles
- Calculate and collect patient copays and deductibles due including overdue balances
- Assist patients with forms, medical records, and other documentation as needed
- Coordinate with medical staff to ensure efficient patient flow
- Handle patient complaints and concerns in a professional manner
- Maintain a clean and welcoming reception area
- Perform general office duties such as filing, faxing and mailing
Qualifications:
- High school diploma or equivalent required
- Previous experience in a medical office setting required
- Basic knowledge of ICD-10 and CPT coding
- Strong communication and interpersonal skills
- Proficient with office software (EHR, Microsoft Office, etc)
- Ability to maintain confidentiality and handle sensitive information
- Strong attention to detail and organizational skills
- Ability to work effectively both independently and as part of a team