IT Service Desk Technician, 99 Main Office

Foodland Super Market, Ltd. is locally owned and operated and has been doing business in Hawai`i for over 75 years. Foodland is strongly committed to sharing our passion for extraordinary service, unmatched quality, and innovation, and delivering exceptional food and shopping experiences to inspire our community.

We are searching for an IT Service Desk Technician to join our IT team.

Essential Duties:

• Answer end user telephone calls and emails in a prompt and professional manner
• Accurately record incident information using the Service Desk ticketing system
• Troubleshoot point-of-sale, application, hardware, telephone, and network incidents
• Escalate incidents to level 2 based on initial troubleshooting
• Computer and general IT equipment repairs
• Load Windows computers and applications based on specified company configurations
• Prepare point-of-sale system equipment
• Travel to company locations to perform break/fix work and troubleshoot incidents related to hardware, services, and network
• Applicant must have a valid Driver’s license and have reliable transportation
• Must be able to work nights and weekends as needed

Knowledge/Skills:

• Demonstrated knowledge of Windows Operating Systems
• Demonstrated knowledge of Microsoft applications
• Must provide remote application support
• Excellent communication skills
• Strong problem-solving skills
• Highly organized, with strong attention to detail and ability to multitask and manage time wisely
• Ability to work as part of a team in a fast paced, deadline driven environment
• Ability to work independently with minimal supervision

Education/Experience:

• Must have experience with PC hardware
• 1 or more years of service desk (help desk) experience required
• 1 or more years of customer service experience required
• Associate’s degree, A , or similar technical certification preferred

Working Environment:

• Most work takes place in an office environment, but some required work may take place in non-standard workplaces, possibly stores.
• Some inter-island travel may be needed.

Mental Demands:

• Must be able to effectively problem-solve based on data.
• Must be able to comprehend, remember and implement processes, procedures.
• Must be able to learn new tasks, adapt to changes, and stay updated with industry trends.
• Must be able to maintain focus on all tasks.
• Must be able to read, interpret and respond to reports, emails, or other written materials.

Physical Demands:

• Frequently sits, performs desk-based computer tasks, and stands and/or walks for long periods in stores.
• Must be able to lift 50 pounds.

Communication Demands:

The position requires talking and listening to employees, supervisors, executives, and outside trade persons/vendors; written communication to employees, supervisors, executives, and outside persons/vendors; receiving and responding to written or verbal requests; reading; writing.

Interested applicants please submit your resume to this posting.

Foodland Super Market, Ltd. is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Foodland does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.