FRONT END SUPERVISOR

Description

Summary

The Front End Manager will check out customer purchases quickly and accurately and provide prompt friendly customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Know and follow store policies and procedures.
• Relate and interact with co-workers in a harmonious and respectful manner.
• Create and Maintain schedule for department.
• Keep the store safe for customers and staff.
• Answer and route phone calls, take messages as needed.
• Alert MOD or store manager to potential shoplifters, disorderly customers, safety concerns, equipment problems  or other emergencies, in a timely manner.
• Attend department and all-staff meetings.
• Check out customer purchases quickly and accurately, using correct prices, PLU's and departments.
• Call for back-up as needed so customers are checked out quickly.
• Follow the procedures for cashiering as described in our Front End Procedures List.
• Bag customer purchases as needed and ask customer if they need assistance. For those needing assistance, carry out groceries or call for assistance as needed.
• Encourage customers to get on our newsletter emailing list if they are not already on it
• Price and stock items, organize, clean, or do items on 'to dos list' that are appropriate for a cashier to do when there are no customers to be checked out. (refer to the cleaning schedule)
• Maintain checking area in clean, orderly condition.
• Handle returns from customers. Ensure returned items are properly disposed of and recorded or routed to the correct department.
• Close and balance the cash drawers accurately, following our procedures.
• Get change from the safe to replenish the cash register drawers.
• Set-up the cash drawers in the morning.
• Recount deposit, correct daily cash flow paperwork as needed, fill out routing paperwork, and put deposit in the safe. Ensure the deposit is made daily with cash bags, directly to the bank file appropriate paperwork as needed.
• Assist in training new staff in cashiering skills and duties.
• Assist in training new staff to store operations and procedures.
• Pull short-date or low-quality items and follow established procedures for recording and discounting them or disposing of them.
• Label items accurately with price tags or signs.  Report price discrepancies to buyers or department managers.
• Receive small deliveries when needed, following established procedures.
• Assist department buyers with receiving deliveries as requested.
• Maintain established organization of products on the shelves as defined by the shelf tags.
• Keep shelves, coolers, counters and bins in clean, orderly condition. 
• Clean up spills and messes as needed, call for assistance from MOD.
• Remove trash promptly, do recycling, sweep and mop floor.
• Keep department equipment in assigned area, in working order.
• Use equipment safely, monitor cooler and freezer temperatures. Advise PIC of equipment problems.

Supervisory Responsibilities  

Supervise and manage all front end staff, maintain staff schedule, maintain cleaning duties and distribute said duties out daily to on hand staff.

Requirements

Education, Credentials, Certification, and/or Experience

• Minimum 3 years’ experience in grocery store management
• Minimum 5 years’ retail sales, preferable in the grocery store business
• Experience with supervision

Knowledge, Skills, and Abilities

• Excellent written communication and documentation skills. 
• Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management. 
• Ability to train, coach, mentor, and team build. 
• Must possess ability to engage and inspire team and create a culture of teamwork and empowerment.
• Must have knowledge with MS Office including Outlook, Word, and Excel. Ability to multitask and have excellent organizational skills is essential. 
• Must be able to lead, support and contribute to team goals.
• Must maintain the highest level of customer service at all times. 
• Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment. 
• Must have the capacity to take initiative when problems arise. 
• Flexibility to adapt in a variety of situations. 
• Must have advanced attention to detail with the capability to prioritize and meet deadlines. 
• Ability to work varied hours/days as business dictates. 
• Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment. 
• Efficient planning and ability to execute for results. 
• Demonstrates ability to improve staff performance through motivation, training and setting clear expectations. 
• Must have the ability to analyze and create action plans for financial statements.

Working Environment

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to physically perform light work exerting up to 50 pounds of force occasionally.
• Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, and field of vision.
• The following physical activities are necessary to perform this job: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.