What are the responsibilities and job description for the Customer Service Representative - B2B Experience - HVAC a Plus! position at Food Management Search?
Our client is a $100m Company who is owned by a Fortune 500 Company. They are seeking a Customer Service Representative to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County!
Qualifications
Responsibilities
Qualifications
- Ability to work in a team-oriented atmosphere
- Ability to handle a fast-paced environment
- Exceptional customer service skills including ability to handle heavy volume of calls
- Strong time-management and attention to detail
- Proficient on computer using Microsoft Suite and ERP systems
- Strong verbal and written communication skills
Responsibilities
- Customer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service department
- This includes working closely with critical environments, maintenance, and the dispatch team
- The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices
- This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed
- Serves as primary point of contact for customers, technicians, sales representatives, and service managers to support the service team
- Foster and maintain business relationships with current and potential customers through excellent customer service
- Answering multi-line phones and receives all calls in a pleasant manner
- Coordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environments
- Provides the technician with all pertinent job-related information and documentation so that the technician can perform the work
- Reviews open work orders and assists with the dispatch board
- Works to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasing
- Work closely with billing to ensure the invoicing process for customers is correct
- Confirms technician’s time daily and ensure that all related service tickets and log sheets are attached to the appropriate work order
- Responsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)
- Ensure warranty work is submitted to vendors in the appropriate time frame
- Develop and deploy new critical environment, maintenance, and dispatch projects with service PMs
- Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hours
- Meet with purchasing and service manager as needed to ensure all work schedules are going to be met on time
- Provide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanor
- Maintain professional demeanor when working both customers and co-workers
- Performs other related duties as required
Salary : $60,000 - $65,000