Customer Service Manager (CSM)

```Job Summary:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. The Customer Service Manager will be responsible for overseeing the customer service department and ensuring that our customers receive exceptional service. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.

Responsibilities:
- Manage and supervise the customer service team, including hiring, training, and performance evaluations
- Develop and implement customer service policies and procedures to enhance the overall customer experience
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Monitor customer interactions to ensure quality standards are met
- Collaborate with other departments to resolve customer issues and improve processes
- Analyze customer feedback and data to identify areas for improvement
- Develop and implement strategies to increase customer satisfaction and loyalty
- Stay up-to-date with industry trends and best practices in customer service

Skills:
- Excellent communication skills, both verbal and written
- Strong customer service orientation with a focus on problem-solving
- Ability to effectively communicate with customers from diverse backgrounds
- Fluency in multiple languages, including English and Spanish, is a plus
- Proven experience in supervising and leading a team
- Strong negotiation skills to resolve conflicts and reach mutually beneficial solutions
- Proficiency in project management to oversee various initiatives
- Sales experience is preferred but not required
- Demonstrated leadership abilities to motivate and inspire team members

If you are a dedicated professional who is passionate about delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team!```

Job Type: Full-time

Salary: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• management: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Burlington, NC 27215: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $22