What are the responsibilities and job description for the Customer Service Excellence Manager position at Food Lion?
We are looking for a seasoned leader to join our team as a Customer Service Excellence Manager. In this role, you will be responsible for developing and implementing strategies to drive excellence in customer service across our organization.
Key Responsibilities
- Develop and implement customer service initiatives that drive business results and improve customer satisfaction.
- Coach and train customer-facing employees on customer service best practices and hold them accountable for delivering exceptional service.
- Collaborate with cross-functional teams to identify opportunities to enhance the customer experience.
If you have a passion for delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity.
