What are the responsibilities and job description for the Propane Customer Service Representative (Internal Only) position at Fond du Lac Reservation?
- Responsibilities: Answers telephone and gives information or callers or routes call to appropriate propane office staff and places outgoing calls.
- Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
Responsible for all data entry and maintenance of propane customer database.
Takes propane order from customers, completes ticket priority for drivers and adds the order to the delivery list.
Routes incoming and outgoing mail. Ensures there are adequate mail supplies on hand.
Prepares reports.
General typing/filing.
Ensures confidentiality of financial records and all records for employees, band members and/or clients.
Must be available for on call hours to include weekends and holidays.
Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
Maintains a clean and organized work area.
High School Diploma or GED is required.
2 years customer service experience is required.
Experience in propane sales is desired.
Knowledge of office skills is required.
Knowledge of computer applications to include word processing, Access, Excel and Microsoft Outlook is required.
Knowledge of accounting procedures is preferred.
Knowledge of propane emergency procedures, office and customer safety is preferred.
Ability to communicate effectively orally and in writing is required.
Ability to work independently and establish priorities is required.
Attention to detail and accuracy is required.
Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.
Some travel may be required.
PHYSICAL REQUIREMENTS:
- Normal physical requirements.
T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities .
As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources .
The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO).
Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.
Salary : $19 - $21