What are the responsibilities and job description for the Executive Host/Hostess position at Fond du Lac Reservation?
Rate of Pay: $ 16.96- $19.08 per hour
- Responsibilities: Recruits new high-level players through a variety of direct sales activities such as direct mail, phone calls, referrals, guest visitation and offsite events and functions.
- Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
Identify and target potential customers through various channels, including cold calling, networking, referrals, and online research.
Develop and maintain strong, ongoing relationships with high-end, VIP, and loyal guests.
Identify guest preferences, anticipate needs, and personalize services to enhance their gaming experience.
Ensure top-tier guests feel valued, recognized, and appreciated during their visits.
Understand client needs, preferences, and pain points to provide tailored solutions and enhance customer satisfaction.
Generate new and repeat business and helps to reaffirm the goals and objectives of the company.
Coordinates guests’ reservations for restaurants, Event Center and Hotel.
Greets guests on casino floor, establishing rapport with them and providing complimentary amenities based on approved tier rankings.
A wide degree of creativity and latitude is expected.
Involved in developing, training and implementing the Host Program. Conveys terms of the tiered program and explains qualification requirements to prospective gaming customers.
Stays aware of competitive promotional methods.
Player development operations as assigned.
Assists with organization and implementation of players’ parties, special events and promotions designed for high-end and premium players. Represents management at special events.
Coordinates with the player development department and other departments to maximize communication.
Clean, wrinkle free, business professional attire required and appropriate hygiene.
Must attend all mandatory department trainings.
Must attend all required Title 31 and/or SAR trainings.
Ensures confidentiality of financial records and all records for employees, band members and/or clients.
Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
Maintains a clean and organized work area.
- Qualifications: No Driver’s License Required.
- Subject to inside and outside environmental conditions, including working in a smoking environment.
A minimum High School diploma or GED equivalent is required.
A minimum of 1 year’s paid experience working in the casino industry is preferred.
Table games and Slots experience is preferred.
Proficiency in OASIS Loyalty, Loyalty Rewards Management, Super-Playmate or other similar player development software is preferred.
Incumbents must have excellent verbal and communication skills.
Ability to relate well with the public is required.
Must maintain a positive attitude and exhibit personality.
Operations are conducted seven days a week; 24 hours a day; and on holidays.
Must be available weekends, nights, holidays and special events.
Position requires on-call availability.
Detail and accuracy of data hygiene, including recording information on new guests, and updates player accounts when needed.
Must have excellent problem-solving skills, attention to detail, and sound, timely decision making.
Knowledge of computer applications including word processing, Access, Excel and Microsoft Outlook is required.
Ability to communicate effectively orally and in writing is required.
Ability to work independently and establish priorities is required.
Attention to detail and accuracy is required.
Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.
Some travel may be required.
PHYSICAL REQUIREMENT:
Normal Physical requirements.
Prolonged walking
Ability to lift 50lbs
T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities .
As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources .
The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO).
Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.
Salary : $17 - $19