What are the responsibilities and job description for the Buffet Host/Hostess (Part-time) position at Fond du Lac Reservation?
Division/Department: Black Bear Casino – Food and Beverage
Location: Black Bear Casino - Onsite
Reports To: Buffet Manager
Probationary Period: 90 days – Full time; 120 days – Part time
FLSA Status: Non-Exempt (hourly)
Classification: Class C Gaming Licensure
Driver’s License: Level 0 - No Driver’s License required.
Rate of Pay: $13.82-$15.55 an hour tips, with average tips being $2.61 an hour.
- Responsibilities: Immediately greets and welcomes every guest as they enter the Buffet; acknowledges and thanks all guests as they depart; and offers other information as necessary.
- Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
Interacts with and develops rapport with the guests and responds to questions.
Monitors the restaurant area to ensure smooth operation and customer satisfaction.
Records all necessary information on electronic waiting list when the restaurant is full.
Uses proper paging procedures when paging anyone (this applies when a wait list is active).
Escorts every guest to their table and ensures tables are properly set up.
Ensures even seating of the restaurant by seating the tables in proper rotation.
Maximizes the seating of the restaurant.
Communicates with kitchen and staff to insure steady flow of dining guests.
Assists servers and bussers with refilling beverages and/or clearing tables as directed by the manager-on-duty.
Completes all assigned side work.
Accepts payment from customers; operates cash register; makes change; completes all necessary documentation for fund accountability.
Answers telephone and takes reservations for the Steakhouse using professional language. Must be able to take and record Steakhouse reservations accurately. Must be knowledgeable on Steakhouse menu and specials.
Provides information to guests; must be knowledgeable about other restaurants, shops and locations on property and about current/upcoming events.
Keeps work area/podium clean and organized. Highchairs and boosters should be wiped down at the end of each shift.
Maintains waiting list of guests; It is the host/hostess’s responsibility to know what tables are available, who is covering each section and how to seat guests alternately in each section.
Walks around and checks on guest satisfaction, refills water, busses tables while always keeping an eye on the podium.
Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties; Checks the proper setup of tables and seating prior to opening.
Responds to any reasonable task assigned by supervisor or manager.
Department uniform is required and provided to the employee, which must be worn during scheduled work hours unless prior arrangements have been made with management.
Must attend all required Title 31 and/or SARS trainings.
Ensures confidentiality of financial records and all records for employees, band members and/or clients.
Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
Maintains a clean and organized work area.
- Qualifications: No Driver’s License required.
- Subject to inside environmental conditions, including work in a smoking environment.
Ability to relate well and amicably with a friendly, professional, and outgoing personality is required.
Ability to work well with others and function well in fast paced environment.
Skills in cash handling and the ability to count moneys accurately are required.
Ability to work independently while maintaining a close communication with other staff is required.
Ability to use proper telephone procedures and etiquette.
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
Operations consist of shift work; seven days a week and on holidays.
Ability to communicate effectively orally and in writing is required.
Ability to work independently and establish priorities is required.
Attention to detail and accuracy is required.
Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.
PHYSICAL REQUIREMENT:
Ability to lift and carry up to 25 pounds is required.
Prolonged standing and walking are required.
T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities .
As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources .
The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO).
Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.
Salary : $14 - $16