What are the responsibilities and job description for the Director of Tickets position at Fond du Lac Dock Spiders?
Background
The Fond du Lac Dock Spiders, located in Fond du Lac, Wisconsin (between Green Bay and Milwaukee), are a member of the Northwoods League, one of the most prestigious summer collegiate baseball leagues in the country. The Dock Spiders won the 2018 and 2020 Northwoods League championships in just their second and fourth years, and the city of Fond du Lac and surrounding areas are proud to call the Dock Spiders their own.
The Fond du Lac Dock Spiders, located in Fond du Lac, Wisconsin (between Green Bay and Milwaukee), are a member of the Northwoods League, one of the most prestigious summer collegiate baseball leagues in the country. The Dock Spiders won the 2018 and 2020 Northwoods League championships in just their second and fourth years, and the city of Fond du Lac and surrounding areas are proud to call the Dock Spiders their own.
Job Summary
The Director of Tickets duties consist of developing inside and outside sales possibilities for season tickets, business memberships, group outings, picnics, VIP suites, and sponsorships for businesses and local organizations. This includes providing excellent customer service to all clients and ensuring all contacts are kept up to date in CRM system. In addition, the Director of Tickets will also assist with Team Store Operations and Community Relations.
Responsibilities will also include assisting other departments when requested or needed. All job tasks should be performed in compliance with the philosophy, policies, goals, and budget of the Fond du Lac Dock Spiders.
Essential Functions
· Sales focus: groups, season tickets, ticket packages, business memberships, some sponsorships
· Manage all ticket services (box office, printing, delivery, exchanges, payments, will call, etc.)
· Handle incoming ticket calls, provide customer service to current and potential ticket package holders, and maintain ticket window and will-call operations for the duration of the season
· Understand and effectively meet or exceed individual and team ticket goals by prospecting for new inside/outside sales accounts through contacts, calls, and telemarketing
· Manage team ticketing system, assist with data entry, run ticketing reports, and keep records current and accurate using the CRM Software
· Develop new customers and maintain a positive relationship with current ticket holders including answering questions, troubleshooting, taking and following through on orders, delivering tickets, and arranging for invoicing
· Promote and sell all types of group and picnic options to organizations and individuals
· Effectively monitor client’s satisfaction with follow-up both before and after event
· Assist with Team Store operations (stock, cleanliness, inventory, POS, etc.)
· Assist with in-game promotions logistics
· Attend organization appearances in the community as needed
· Work with General Manager, Director of Marketing, and Operations Manager to hire, train, and manage intern team and roughly 100 game day staff members
· Sales focus: groups, season tickets, ticket packages, business memberships, some sponsorships
· Manage all ticket services (box office, printing, delivery, exchanges, payments, will call, etc.)
· Handle incoming ticket calls, provide customer service to current and potential ticket package holders, and maintain ticket window and will-call operations for the duration of the season
· Understand and effectively meet or exceed individual and team ticket goals by prospecting for new inside/outside sales accounts through contacts, calls, and telemarketing
· Manage team ticketing system, assist with data entry, run ticketing reports, and keep records current and accurate using the CRM Software
· Develop new customers and maintain a positive relationship with current ticket holders including answering questions, troubleshooting, taking and following through on orders, delivering tickets, and arranging for invoicing
· Promote and sell all types of group and picnic options to organizations and individuals
· Effectively monitor client’s satisfaction with follow-up both before and after event
· Assist with Team Store operations (stock, cleanliness, inventory, POS, etc.)
· Assist with in-game promotions logistics
· Attend organization appearances in the community as needed
· Work with General Manager, Director of Marketing, and Operations Manager to hire, train, and manage intern team and roughly 100 game day staff members
Other duties include assisting the front office staff with other tasks as they arise along with assisting with the game day staff and intern development.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.