What are the responsibilities and job description for the Wine Club Manager position at Folktale Group LLC?
Description
Love Wine? Love Sales?? Love Customer Service???
The Wine Club Manager will play a pivotal role in managing, optimizing, and executing a strategic plan to build and retain a world-class Wine Club program. You will be responsible for handling the day-to-day operations of our wine club (ensuring exceptional customer service and efficient management of member accounts), as well as developing the strategic growth plan of the Wine Club Membership. $75,000.00 / year
Requirements
- Bachelor's degree in Business, Hospitality, Marketing, or related field (preferred).
- Proven experience in DTC management within the wine industry.
- Strong understanding of winery operations, wine club management, and tasting room best practices.
- Experience in managing e-commerce platforms and increasing online sales.
- Excellent leadership and team management skills.
- Analytical mindset with the ability to leverage data for decision-making.
- Exceptional customer service and communication skills.
- Proficiency in wine sales software, CRM systems, and e-commerce platforms.
- Familiarity with state and federal regulations related to wine sales.
- A strategic Plan to grow the Wine Club Membership by 25%.
- Oversee wine club fulfillment, order processing, and member communications.
- Help plan, prepare, and execute all club related events.
- Assist Wine Garden and tasting Room Managers in conducting pre-shifts discussing topics that develop our staff and enhance the overall guest experience.
- Support the planning and execution of quarterly wine club shipments, including inventory management, packaging, and distribution logistics.
- and much, much more!
Benefits:
-5 sick days per year
-8 paid Holidays
-401k plan
-Flexible Spending Account
-Health Savings Account
-Medical
-Dental/Vision
-Life Insurance
-Short term disability
-HUB Wellness card
-Wine discounts
-and much, much more!
Salary : $75,000 - $80,000