What are the responsibilities and job description for the Customer Service Representative position at Folkes Home Services?
Overview
Looking to continue your career in customer service? Call The Bee, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative. With over 20 years of service in the industry, Call The Bee has built a strong reputation for excellence and customer satisfaction. As part of the Apex Service Partners network, we offer ample opportunities for growth within a company known for its innovation, excellence, and commitment to both employees and customers. If you’re passionate about helping people and want to make a difference, this is the opportunity for you!
Job Responsibilities
- Customer Calls & Follow-Up – Make outbound calls to customers from the prior day for quality checks and follow-up to ensure satisfaction with services• Scheduling & Appointments – Call maintenance customers to schedule service visits, ensuring timely and efficient appointment booking• Promotions & Sales – Reach out to customers on the list to offer promotions and special deals on services and products• Review Management – Follow up on customer reviews, addressing both positive and negative feedback, and ensuring customer satisfaction is maintained• Inbound Customer Service – Provide general inbound customer service, handling inquiries, troubleshooting issues, and resolving customer concerns with professionalism and courtesy• Customer Interaction – Act as the first point of contact for customers, providing them with relevant information about services, scheduling, and resolving any issues that may arise• Service Titan Usage – Track customer interactions, scheduling, and service history through Service Titan or similar software to ensure accurate and up-to-date records• Team Collaboration – Work alongside other team members to ensure smooth operations and high customer satisfaction• Customer Satisfaction – Maintain high levels of customer satisfaction through effective communication, attention to detail, and proactive problem-solving
Qualifications
- Experience – 2 years of customer service experience, preferably in a call center or related field• Communication Skills – Excellent phone etiquette and ability to communicate clearly and effectively with customers• Problem Solving – Strong troubleshooting skills and the ability to resolve customer issues quickly and effectively• Tech Savvy – Comfortable using customer service software like Service Titan to track and manage service calls• Customer-Focused – Passion for providing exceptional customer service and building long-term relationships with customers• Attention to Detail – A keen eye for detail to ensure accurate data entry and scheduling• Team Player – Ability to work well in a collaborative team environment
Benefits
- Medical, Prescription, Dental, and Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses• Disability & Term Life Insurance – Financial security for you and your loved ones• Matching 401(K) Benefits – Competitive retirement savings plan to help secure your future• Ongoing Training & Development – Opportunities for continuous growth and skill enhancement• Paid Holidays & PTO – Paid time off for holidays and generous paid time off for work-life balance
Call The Bee may conduct a pre-employment background check and drug test, subject to applicable laws.
Join Call The Bee and be part of a dedicated team committed to providing outstanding customer service. Apply today to start your career with a trusted leader in the industry as part of the Apex Service Partners network!
Call The Bee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.