Comfort Consultant / Advisor

Job Responsibilities

• Customer Consultations – Visit customers’ homes and provide professional consultations for HVAC system replacements
• Sales & Recommendations – Present customized HVAC solutions based on the homeowner’s comfort, budget, and efficiency goals
• Building Quotes – Create detailed, accurate project estimates and follow up with customers to help move sales forward
• Customer Satisfaction – Deliver an outstanding customer experience from first contact to post-installation follow-up
• Technical Knowledge – Stay informed on new HVAC systems, high-efficiency upgrades, and emerging technology
• Clear Communication – Explain system benefits, warranty coverage, and financing options in simple, clear language
• Project Coordination – Work closely with our install and service teams to ensure smooth project handoff and execution
• Follow-Up & Relationship Building – Maintain customer relationships that lead to referrals and repeat business
• CRM Utilization – Use Service Titan or similar software to manage leads, proposals, and sales pipeline efficiently

Qualifications

• Sales Experience – 2 years of in-home sales experience (HVAC, solar, windows, or other home services preferred)
• HVAC Familiarity – Understanding of heating and cooling systems is helpful, but we’ll train the right candidate
• Customer-Focused – Strong ability to connect with homeowners and build trust through transparent communication
• Excellent Communication – Clear, confident, and empathetic communication skills—both written and verbal
• Driven & Goal-Oriented – Self-motivated with a track record of hitting or exceeding sales targets
• Detail-Oriented – Able to craft precise estimates and communicate scope clearly
• Clean Driver’s License – Valid driver’s license and clean driving record required
• Tech-Savvy – Comfortable using CRM software like Service Titan or willing to learn quickly

Benefits

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans with low out-of-pocket costs
• Life & Disability Insurance – Financial protection when it matters most
• 401(K) Match – Plan for your future with our competitive retirement savings program
• Paid Holidays & PTO – Enjoy a healthy work-life balance with paid time off and company holidays
• Ongoing Training & Career Development – Learn from industry experts and advance your skill set
• Growth Opportunities – Folkes and Apex are committed to promoting from within and helping you reach your career goals