What are the responsibilities and job description for the Customer Service Representative position at Folino Estate?
Now Hiring: Winery Concierge
Folino Estate is seeking a highly organized, guest-focused Winery Concierge to serve as the primary point of contact for guest communications, reservations, events, and hospitality support across our winery, restaurants, and inn.
Key Responsibilities:
- Respond to guest inquiries via phone, email, social media, and online reviews
- Assist guests with reservations, events, wine experiences, and general questions
- Manage reservation systems and event bookings through Tock
- Coordinate guest requests and communications across multiple departments
- Support private event and wedding inquiry processes
- Help maintain exceptional guest experiences through proactive communication and issue resolution
- Assist with reporting, reservation administration, and event support
Qualifications:
- Strong customer service and hospitality skills
- Excellent written and verbal communication
- Exceptional organization and attention to detail
- Ability to multitask in a fast-paced environment
- Experience with reservation systems, hospitality operations, or event coordination preferred
This position is ideal for someone who enjoys creating memorable guest experiences, solving problems, and serving as a key communication hub within a growing hospitality organization.
To apply, please submit your resume and relevant experience.