Rental Damage Recovery Analyst

JOB DESCRIPTION:

• Review all EMRs to identify rental damage and document resolution in D365.
• Notify customers of damage within 48 hours of machine return, ensuring systematic communication and detailed documentation through completion.
• Collaborate with Service Operations Manager to establish processes for improving recovery revenue (e.g., measuring wear items, assessing stick bends/bows).
• Communicate and schedule damage repairs with Shop Supervisors; assist with accurate quotes, manage back-order parts, and follow up on OWMs.
• Negotiate damage disputes with customers; escalate discounts exceeding 10% of initial damage total.
• Manage service calls and maintain records for damaged assets, including last labor to invoice.
• Provide customers with timely updates on repair costs with detailed information.
• Process damage invoices on rental contracts to the customer.
• Participate in quarterly meetings to review invoice vs. recovery percentage.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required.
• Minimum 3 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.