Technology Analyst

Overview

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too.

Foley & Lardner LLP's Milwaukee office is currently looking for a Technology Analyst to join our team! The Analyst will use troubleshooting skills to aid in the operational support of law firm technologies. The right candidate will regularly interact with attorneys and business professionals within the Milwaukee office and are responsible for client service and support. They will also be responsible for maintaining and supporting department and firm-wide goals, which are focused heavily on providing the best technical customer service in the legal industry.

Responsibilities

• Day-to-day support for the technology environment
• Performs routine maintenance and repair of computers, printers, and peripherals
• Sets up and configures AV equipment in support of scheduled meetings
• Installs software, hardware, and other equipment
• Updates service records and help desk tickets
• Tests and documents solutions in the help desk knowledge-base
• Administers telephone and voice-mail systems including adds, moves, and changes
• Racks network servers and UPS components as needed
• Responds to written and verbal requests for technical advice and support
• Documentation duties may include how-to and training materials, daily status reports, architecture and design diagrams and more
• Participation in regular team meetings to review action plans, issues, customer service topics, and project activities
• Occasional travel to other Foley offices may be required (less than 5-10%)
• This position may require occasional after-hours work to be performed
  
  

Qualifications

• High School Diploma or equivalent required
• Prior experience supporting technology for end users working in a network environment strongly preferred
• Prior experience setting up computers, printers, and installing and configuring software preferred
• Prior exposure to a help desk ticketing system, virus containment, and occasional interactions with third party service providers are desirable
• Technical certifications, such as HDI Desktop Support Technician, A , Net , Security , Microsoft Desktop Support Technician preferred
• Prior law firm experience preferred
  
  

In support of transparency and equity in the workplace, Foley provides salary ranges for all positions. The figures below represent the full compensation range of this position. The actual offered amount will be between the range minimum and midpoint based on the following factors: education, experience, geographic market, and internal pay equity at Foley.

Milwaukee - $58,100 to $81,300

Foley offers a comprehensive benefit program which currently includes Paid Time Off; Paid Holidays; Medical, Dental and Vision insurance; 401(k) Retirement; Disability and Life insurance; Adoption Assistance; Backup Care for Dependents.

Affirmative Action/Equal Opportunity Employer/M/F/Vet/Disabled.

About Foley & Lardner

Foley is an Am Law 50 law firm consistently ranked among top-tier practices. With over 1,100 lawyers in 26 offices across the United States, Mexico, Europe, and Asia, our market-leading platform includes Corporate, Intellectual Property, and Litigation. Adding depth to our bench strength, we focus on four primary sectors: Energy, Health Care & Life Sciences, Innovative Technology, and Manufacturing. We look beyond the law to focus on the constantly evolving demands facing our clients and act as trusted business advisors to deliver creative, practical, and effective solutions.

For nearly two centuries, Foley has maintained its commitment to the highest level of innovative legal services and to the stewardship of our people, firm, clients, and the communities we serve. While respecting our roots, we’re also continuously looking to modernize all aspects of our business and elevate who we are and what we do, which keeps us focused on the future.