Digital Experience & Enablement Manager - Bensalem, PA

• Develop and execute onboarding strategies for digital platforms including parts ecommerce, equipment management, and other customer-facing tools. 
• Coordinate customer and employee training sessions, ensuring materials are clear, updated, and consistent across all business units. 
• Lead cross-functional digital engagement committees focused on improving customer experience, removing friction points, and increasing tool adoption. 
• Partner with Marketing to build value messaging, customer communications, and awareness campaigns that promote the digital tool suite. 
• Oversee the Onboarding Specialist and Parts Ecommerce Administrator, ensuring timely completion of onboarding tasks, troubleshooting, and customer support. 
• Work closely with Operations leadership to align digital initiatives, share adoption metrics, and improve internal understanding of tool workflows. 
• Identify trends in customer behavior and provide recommendations to improve activation, retention, and usage. 
• Maintain internal documentation, training resources, and system guides for all digital tools. 
• Serve as a liaison between Foley and Caterpillar digital teams, sharing insights and supporting ongoing program improvements. 
• Collaborate with stakeholders to track KPIs, maintain dashboards, and recommend strategies to drive performance improvements. 
• Support departmental goals by contributing to continuous improvement, participating in meetings, and sharing feedback across departments. 

• High School or equivalent required; Bachelor's degree preferred. 
• Minimum 3–5 years of experience in digital operations, customer success, training, or related fields. 
• Experience in customer onboarding or SaaS adoption preferred. 
• Strong verbal and written communication skills. 
• Ability to manage projects from planning through execution. 
• Experience with Microsoft Office, Word, Excel, Adobe Reader and other related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.