What are the responsibilities and job description for the IT Support Specialist I position at Foley Equipment?
The IT Support Specialist I will provide the first level of IT support to employees by troubleshooting hardware and software issues in person and remotely. Accountable for the first level of contact with the customer, ensuring they are helped quickly and efficiently while providing technical assistance, software support, hardware repairs, and excellent customer service.
Job Duties
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central – enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley’s 1,000 employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.com
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.
Job Duties
- Provide technical support for Windows 10 and 11 operating systems, Office 365 software including Outlook, Word, Excel, Zoom, and other internal software.
- Answers phone calls on the IT Support line, providing friendly, quick assistance to end users with technical issues.
- Assists walk-in customers as needed, creating tickets for all issues and prioritizing issues as needed.
- Adds users to distribution lists, security groups, and other needed access utilizing Active Directory and Exchange.
- Works tickets as they come into the ticketing system, keeping all tickets up to date on the status and ensuring company SLAs are met.
- Orders approved peripherals such as headsets, mice, and travel accessories for users and assist them in getting them set up.
- Utilize the internal IT knowledge base and other technical resources to research issues and
- identify the best resolution.
- Collaborate with external vendors to renew, add, or terminate licenses for software on new and
- retiring PCs.
- Retires hardware as it reaches end of life, ensuring proper disposal procedures are followed.
- Escalate recurring issues to senior team members and management so long-term fixes can be
- implemented.
- Follow all security processes and procedures ensuring proper cyber security is top of mind.
- Participates in occasional site visits to remote sites to assist with running AV for employee
- meetings or correcting on-site technology issues.
- Orders new company cell phones (iOS and Android), hotspots, and tablets and assists users in
- getting existing phone data migrated, company apps installed, and troubleshoots ongoing issues
- as needed.
- Provisions new computers with provided imaging tools, installing all needed applications for the
- end user.
- Troubleshoot and install copiers and printers for end users assisting with printing, scanning, and
- fax functions.
- Migrates user data between devices and ensures the end user has all they need to be successful.
- Resets passwords and unlocks accounts in common systems for end users.
- Stay up to date on the latest developments in technology, applications, and hardware utilized by
- Foley.
- Participate in a 24/7/365 on-call rotation assisting employees with urgent needs after hours.
- Travel is required for training and/or to assist at other locations.
- Ability to repair computer hardware and diagnose hardware issues
- Strong knowledge of Windows operating systems including Windows 10 and Windows 11.
- Experience with Office 365, Zoom Meetings and Phone, and Active Directory
- Strong interpersonal skills
- Be well organized and pay close attention to detail
- Strong time management skills
- Customer service experience required.
- Ability to drive and valid license required.
- Associate’s or Bachelor’s degree in Computer Science or a related field
- Some experience as an IT support specialist performing hardware and software troubleshooting preferred
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Comprehensive medical, dental, and vision plans
- Basic Life & AD&D, short-term disability, & and long-term disability
- Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
- Casual dress attire
- Family-owned company where you’re more than just another employee
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central – enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley’s 1,000 employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.com
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.
- At this time, Foley does not participate in any Visa sponsorship programs.