What are the responsibilities and job description for the Customer Care Representative - Bilingual position at Foley Equipment?
The Role:
What you will do in this job:
What we can offer you:
Our Customer Care Reps answer phones and respond to general customer inquiries, invoice questions, and customer complaints. As a Customer care Rep at Foley equipment, you will project a professional company image through phone interaction.
What you will do in this job:
- Provide superior customer service over the phone to our customers
- Handle inbound customer calls during our Customer Care Center hours of operation
- Support a culture of recognition by administering company employee recognition program
- Gain exposure to multiple business functions through miscellaneous projects
- Bilingual in Spanish and English required
- Strong customer service focus
- Able to effectively and politely communicate positively and professionally with customers, employees and coworkers
- Adapt to change and comfortable in a fast-paced work environment
- Interact with coworkers in a cooperative, team-oriented environment
- Strong computer skills and the ability to learn to effectively use company software with training
What will put you ahead:
- Previous experience handling large call volumes in a call center environment.
- Industry knowledge and experience.
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central – enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley’s 1,000 employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.com.
What we can offer you:
- Competitive pay
- 401(k) with matching
- Full insurance benefits
- Holiday, PTO, and Parental Leave
- Family owned company where you’re more than just another employee
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.
Salary : $43,500 - $55,000
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