Scholarship Review Associate

Description

MEETING SACRIFICE WITH HOPE SINCE 2007.

It began with Lt Col Dan Rooney’s flight home from his second tour of duty in Iraq. An F-16 fighter pilot in the Oklahoma Air National Guard, he became painfully aware of the realities families face when a loved one in uniform is fallen or disabled.

As his flight landed, the pilot announced they carried the remains of Corporal Brock Bucklin on board. Lt Col Rooney watched as Corporal Bucklin’s twin brother walked somberly alongside the flag-covered casket to meet his family on the tarmac. Among them was the deceased Corporal’s young son, Jacob.

Since that night, Lt Col Rooney has committed his life to rallying patriotic Americans and meeting sacrifice with hope through the Folds of Honor. Since 2007, we’ve provided life-changing scholarships to the spouses and children of America’s fallen or disabled military. And now, our mission expands to the families of America’s first responders. On our watch, those who protect our freedoms and our families will know they are not forgotten.

Through education we meet sacrifice with hope. Each scholarship is a commitment to the families of those who bravely serve and protect our country and communities.

Folds of Honor Foundation

TITLE:  Scholarship Review Associate                                                                                   

FLSA: Non-Exempt

REPORTS TO: Director of Scholarships

FUNCTION: Scholarships

TRAVEL REQUIREMENTS: None

JOB FAMILY: Operations                                                                                                           

PRIMARY JOB FUNCTION:

Supports the Folds of Honor by assisting in the administration and monitoring of programs, processes, and communications related to the Foundation’s scholarship programs. This position communicates with potential, current, and past recipients in addition to staff, donors, and other outside contacts providing the most accurate, appropriate information about the Foundation’s scholarship programs. Also responsible for maintaining applicant and scholar information; relaying information and resources to both internal and external customers; and providing administrative support to the department.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Manage and direct large amounts of incoming and outgoing calls and e-mails from scholarship applicants and recipients within 24 hours of receipt.
• Serve as initial contact and provide information on programs, eligibility, application, and the awarding process for applicants, recipients, parents, schools, donors, and alumni.
• Log incoming calls and/or inquiries within departmental systems, such as Elevate and/or Zengine.
• Manage email correspondence in Scholarships email box to ensure all email communication is handled in an appropriate, timely manner.
• Aid and follow up on various scholarship issues, including communication via email or phone with recipients, parents, and/or school personnel.
• Support the application and awarding processes by receiving, processing, and managing all applicant and scholar documents, information and data and assisting with the evaluation of documentation and award payments.
• Adhere to all scholarship deadlines.
• Assist with ad hoc reporting as needed.
• All other duties as assigned.

Qualifications

SELECTION CRITERIA:

High school diploma and 1-4 years of customer service experience; PLUS the following job-related experience:

• Must be able to successfully demonstrate excellent customer service skills and respond to inquiries with great professionalism.
• Must be able to effectively communicate on sensitive and confidential matters to a variety of individuals at all levels, including customers and contacts.
• Must be able to successfully demonstrate professional, appropriate written and/or verbal responses to all customer inquiries by using correct grammar, punctuation, capitalization, etc.
• Must have the ability to explain technical details to non-tech savvy donors and applicants.
• Must be able to maintain confidentiality concerning donor, recipient, and scholarship information in compliance with all State and Federal laws, including PHI regulations.
• Demonstrated ability to prioritize and manage multiple projects and priorities.
• Demonstrated analytic, problem solving, and research skills to sufficiently address issues even if the solutions are not immediately obvious.
• Proficient in Microsoft Suite applications (Excel, Word, Outlook, and PowerPoint) is a must.
• Preference for individuals familiar with the military and/or processing and awarding of grants/scholarships.

PHYSICAL REQUIREMENTS:

1. Mobility to travel in and around office surroundings.

COMMUNICATION REQUIREMENTS:

1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
2. Ability to write routine reports and correspondence.

REASONING REQUIREMENTS:

1. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
2. Ability to deal with problems involving a few concrete variables in standardized situations.

Folds of Honor is an equal opportunity employer and does not discriminate against race, religion, color, sex, national origin, age, medical condition or disability, or any other status protected by law.

Any unsolicited resume or other candidate submittal sent to Folds of Honor, or subsidiary company, including unsolicited resumes sent to a Folds of Honor mailing address, fax machine, or email address, directly to Folds of Honor employees, will be considered Folds of Honor property. Folds of Honor will consider any candidate for whom a(n) Recruiter/Agency has submitted an unsolicited resume to have been referred by the Recruiter/Agency free of any charges or fees.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.