Retail Sales Coordinator

Description

MEETING SACRIFICE WITH HOPE SINCE 2007.

It began with Lt Col Dan Rooney’s flight home from his second tour of duty in Iraq. An F-16 fighter pilot in the Oklahoma Air National Guard, he became painfully aware of the realities families face when a loved one in uniform is fallen or disabled.

As his flight landed, the pilot announced they carried the remains of Corporal Brock Bucklin on board. Lt Col Rooney watched as Corporal Bucklin’s twin brother walked somberly alongside the flag-covered casket to meet his family on the tarmac. Among them was the deceased Corporal’s young son, Jacob.

Since that night, Lt Col Rooney has committed his life to rallying patriotic Americans and meeting sacrifice with hope through the Folds of Honor. Since 2007, we’ve provided life-changing scholarships to the spouses and children of America’s fallen or disabled military. And now, our mission expands to the families of America’s first responders. On our watch, those who protect our freedoms and our families will know they are not forgotten.

Through education we meet sacrifice with hope. Each scholarship is a commitment to the families of those who bravely serve and protect our country and communities.

Folds of Honor Foundation

TITLE: Retail Sales Coordinator

FLSA: Nonexempt

FUNCTION: FoH Store – Retail Sales

REPORTS TO:  Merchandise Program Manager

TRAVEL:  < 10%

JOB FAMILY: Marketing

PRIMARY JOB FUNCTION:

Conduct retail activities of Folds of Honor. Will perform duties such as fulfilling in store sales, assisting VIP donors, coordinate shipping needs as they occur, and managing in store inventory needs by coordinating with Merchandise team and Marketing leadership.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

1. Deliver exceptional customer service to all store visitors, including executive leadership, VIP donors, local visitors, and employees.
2. Facilitate correspondence when needed with customers via email, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
3. Maintain a clean store environment and merchandise set up for an optimal customer experience.
4. Participate in online forums or conferences to stay abreast of retailing trends and techniques specific to in store merchandise experience.
5. Assist with the upload of digital media, such as photos, video, or scanned images to online storefront if/when needed.
6. Collaborate with Marketing staff on product photography needed.
7. Coordinate with merchandise warehouse to maintain optimal in store inventory levels.
8. Facilitate employee discount for onsite, in store sales.  
9. Collaborates with Marketing staff to coordinate onsite promotions; to match monthly Marketing campaigns and promotions.
10. Assist Marketing Manager in logistics and coordination of lifestyle photography shoots.
11. Act as backup to Merchandise Program Manager when necessary; tasks include processing/shipping online orders, supporting merchandise requests from internal team, and any other duties at the warehouse.
12. All other duties as assigned.

Qualifications

SELECTION CRITERIA:

High school diploma and 2 years of experience in a similar position; PLUS the following job-related experience:

1. Demonstrated ability using Microsoft Office specifically Excel.
2. Demonstrated ability using e-commerce platforms and retail point-of-sale systems preferably in Shopify.

COMMUNICATION REQUIREMENTS:

1. Ability to read and comprehend simple instructions, short correspondence, and memos. 
2. Ability to write simple correspondence. 
3. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.

MATHEMATICAL REQUIREMENTS:

1. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
2. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

PHYSICAL REQUIREMENTS:

1. Mobility to travel in and around office surroundings.
2. Mobility to use hands and reach with arms.
3. Able to climb or balance, stoop, kneel, crouch or crawl.
4. Ability to lift and move up to 25 pounds regularly.

REASONING REQUIREMENTS:

1. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
2. Ability to deal with problems involving a few concrete variables in standardized situations.

VISUAL REQUIREMENTS:

1. Ability to see color.

Folds of Honor is an equal opportunity employer and does not discriminate against race, religion, color, sex, national origin, age, medical condition or disability, or any other status protected by law.

Any unsolicited resume or other candidate submittal sent to Folds of Honor, or subsidiary company, including unsolicited resumes sent to a Folds of Honor mailing address, fax machine, or email address, directly to Folds of Honor employees, will be considered Folds of Honor property. Folds of Honor will consider any candidate for whom a(n) Recruiter/Agency has submitted an unsolicited resume to have been referred by the Recruiter/Agency free of any charges or fees.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.