What are the responsibilities and job description for the People Operations Analyst position at FOL Management?
About The Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About The Role
We're looking for a People Operations Analyst to bring analytical rigor to a People team that moves fast and operates lean. You'll own the data infrastructure, systems, and reporting that drive how we understand our workforce — and you'll roll up your sleeves to execute the operational work that keeps our people programs running seamlessly.
This role is for someone who is energized by building something from a spreadsheet and equally comfortable managing the day-to-day details of the employee lifecycle. You'll be a close partner to the Director of People, and the connective tissue between data, systems, and the human moments that make Flow a place people want to work.
Responsibilities
People Analytics & Insights
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About The Role
We're looking for a People Operations Analyst to bring analytical rigor to a People team that moves fast and operates lean. You'll own the data infrastructure, systems, and reporting that drive how we understand our workforce — and you'll roll up your sleeves to execute the operational work that keeps our people programs running seamlessly.
This role is for someone who is energized by building something from a spreadsheet and equally comfortable managing the day-to-day details of the employee lifecycle. You'll be a close partner to the Director of People, and the connective tissue between data, systems, and the human moments that make Flow a place people want to work.
Responsibilities
People Analytics & Insights
- Build and maintain dashboards and reports in Rippling and Google Sheets tracking headcount, attrition, compensation trends, and recruiting pipeline health
- Translate people data into actionable recommendations across headcount planning, compensation benchmarking, attrition forecasting, and workforce cost analysis
- Surface proactive workforce insights using AI tools, automation, and real-time data
- Partner with the Director of People on compensation strategy, including salary banding, merit cycles, and performance-related increases
- Manage the performance review cycle operationally — timelines, system setup, and summary analyses that equip managers and leadership to make informed coaching and compensation decisions
- Own Rippling system integrity end-to-end: workflow configuration, troubleshooting, support escalations, and data accuracy across all employee lifecycle events
- Maintain Rippling as the single source of truth for people data and identify opportunities to improve automation and process efficiency
- Own the full employee lifecycle from offer acceptance through offboarding, ensuring every touchpoint is operationally seamless and compliantly executed
- Manage immigration-related processes including visa maintenance and renewals, serving as the primary internal liaison to outside immigration counsel
- Maintain HR policy documentation and serve as a resource for employee and manager questions on policy interpretation and workplace guidelines
- Champion office culture and employee experience — organizing team events and creating touchpoints that make the Flow NYC office a place people are genuinely excited to show up to
- Bachelor's degree in Business, Economics, Statistics, HR, or a related field
- 3-5 years of experience in a people analytics, HR operations, or generalist role with a strong data component
- Strong proficiency in spreadsheet modeling; experience with Rippling or comparable HRIS a strong plus
- Comfortable turning ambiguous data into clear narratives for non-technical stakeholders
- Experience leveraging AI tools to improve HR processes, reporting, and decision-making
- Detail-oriented and systems-minded, with the flexibility to shift between analytical work and hands-on execution
- Proactive self-starter who thrives in a fast-paced, high-growth environment
- Spanish fluency is a plus
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Paid time off and 13 paid holidays
- 401(k) retirement plan
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Access to HSA-compatible plans
- Pre-tax commuter benefits
- Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.