Manager, Client Services

POSITION: MANAGER, CLIENT SERVICES

LOCATION: NYC - LES (HYBRID, 3 Day In-Office)

EMPLOYMENT STATUS: FULL TIME

SALARY: $90,000 $106,000

REPORTS TO: SENIOR MANAGER/ASSOCIATE DIRECTOR

POSITION SUMMARY:

Fohr, an influencer marketing platform and full-service agency in NYC, is currently seeking a full-time Manager to join our dynamic client services team.

As a Manager, Account & Campaign Management you are responsible for the day-to-day client experience, influencer success and campaign results. This role also takes the lead in budget management, invoicing, and reporting at a campaign level.

With minimal guidance, you manage campaigns from start to completion, building on your skillset as an individual contributor prior and using Fohr/client processes. You will act as the day-to-day client lead for campaign-level workstreams, prepping all meetings and leading many. You are responsible for successfully and independently managing larger campaigns, as well as playing an oversight role on others. This role requires a high level of organization and time management skills as you begin to delegate and maintain team-level campaign timelines; in some instances, the manager will partner with a project manager to maintain vs create project plans.

This role is responsible for ensuring all members of the team are well trained on Fohr operational practices as it relates to our propriety technology, influencer relations and campaign management, and therefore must present a high competency for each.

This role takes the lead on all campaign reporting, using Fohr tools and templates. You must be able to review campaign performance data and draw actionable conclusions.

This role is responsible for the Fohr x Brand x Influencer relationship. You must create and maintain an influencer & agent network. You deeply understand working with influencers (in terms of client liaison, timeline management, and content creation), and serve as strategic partner to influencers (and/or to Jr members managing) from briefing to content development to posting/reporting.

This role is often one in which someone learns the finer skills of management. You will be responsible for professional development of our junior team members (1:1s, feedback, education, advocacy), as well as day to day management of various workstreams (direction, timeline management, delegation, review of work). Their success is a marker of your success as a manager. This role will require investment in your growth as a manager, realizing your style that works best for the company, your clients, your team, and yourself. You will learn to communicate clearly -- up, down and out, and will begin to take on more internal cross-functional management as well.

The Manager reports directly to a Sr. Manager. As a Manager, you're responsible for supporting the more senior members of your team in building client relationships across a book of business, and will be responsible for client retention. Alongside the Sr. Manager, you will also contribute to cross-functional responsibilities as it relates to professional development (education and annual reviews), strategic partnership, legal documentation (scoping, contracting), and finances (revenue recognition, invoicing).

This role is expected to last 2-5 years and has a growth trajectory towards Senior Manager.

ABOUT THE ROLE

• Cross functional Collab: You are responsible for following processes of collaboration with our cross functional teams to deliver an excellent client experience to retain business.
• Leading by Example: You understand that you set an example for others and are a key pillar in upholding our company values and ensuring those you manage are doing the same.
• You will operate with humility, are consistently open to feedback and personal professional growth.
• You assume positive intent when interfacing with internal and external partners
• You must present a skilled level of strategic problem solving and creative thinking and lead versus await direction in more complicated situations.
• Managing Up: You will learn how to identify opportunities and spot oncoming challenges early to partner with senior team members to navigate each.
• You will begin to work on your narrative skills as you drive the creation of all campaign reports and show how the team's efforts have impacted our client's business.
• You will show a high level of understanding of the ever-evolving influencer space, staying plugged into industry, platform, and creator news, as well as present an active interest and understanding of your client(s) category. In this role, you will work on your ability to express a POV that serves the client and Fohr's business.
• Influencer marketing is inherently human-first, and as such, Fohr is an extremely social company. This role is expected to participate in all influencer/client/team-facing events and contribute to company initiatives.

ABOUT YOU

• ~4-8 years agency or client-side marketing experience
• Must have Influencer experience
• Experienced individual contributor
• Ideally 1-2 years of experience in managing indirect/direct reports
• Proven experience supporting similar volumes of business, clients, budgets
• Proven experience in all required tasks associated with the role: budgets/timelines, talent/influencer contracting/negotiations, content briefing and review, reporting/campaign analysis, team management
• Strong written and verbal communication skills, presentation skills
• Active on social media (TikTok, Instagram)
• Must be extremely personable and easily relate to others
• Writing examples and presentations may be requested
• References required (preferred: client, peer, supervisor, employee)

ABOUT US

Fohr is the original influencer advertising agency. Thirteen years ago, we launched the world's first influencer platform. Today, we're creating industry-leading campaigns for brands like The RealReal, DICK'S Sporting Goods, Sol de Janeiro, Calvin Klein, Olly Nutrition, Aerie, and more than 50 others.

Based on the Lower East Side of NYC, our team of ~75 people combines deep expertise with proprietary technology. Over 300,000 creators have joined our platform, enabling us to deliver creative, insight-led, and effective work for our clients.

We believe influencer and creator marketing will become the dominant form of brand communication within the next five yearsand our mission is to accelerate the shift of advertising power from platforms to people.

We were proud to be named one of TIME's Fastest Growing Companies in 2024, awarded Hyer Breakthrough Culture Award in 2025, and named one of FastCo's Most Innovative Places to Work in 2025.

Fohr is proudly independent, and we're building a company that attracts, supports, and retains the very best people in the industry.

FOHR VALUES

Everything we do is rooted in our Fohr Values:

• Excellence We strive not just for our best, but for a level beyond that high mark.
• Individuality We have a Fohr way of doing things. Thinking differently is in our DNA.
• Curiosity We seek to understand the things we don't agree with, we investigate ideas before discarding them, and we question the status quo instead of following it.
• Ownership We are dependable and deliver on expectations.
• Camaraderie We look to build meaningful relationships in the workplace.
• Optimism We believe deeply in the potential of our colleagues and clients and give the support and encouragement needed to reach that potential.
  

EQUAL OPPORTUNITY STATEMENT

Fohr is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local laws.