What are the responsibilities and job description for the Information Technology Specialist position at FOGO Solutions?
Position Summary
We are seeking a highly motivated Information Technology Specialist to join our team. In this role, you will support the delivery of technology solutions that help clients and internal teams operate efficiently and securely. This position combines technical support with hands-on problem solving, system maintenance, and collaboration across departments.
This role is ideal for candidates who enjoy working with people, solving technology challenges, and contributing to system improvements.
- Provide technical support and troubleshooting for hardware, software, networking, and cloud-based systems.
- Install, configure, maintain, and upgrade computer systems and applications.
- Monitor system performance, assist with backups, and support disaster recovery efforts.
- Help ensure cybersecurity measures are in place and operating effectively (e.g., access controls, patching, secure configurations).
- Document issues, resolutions, system configurations, and standard procedures.
- Collaborate with internal teams and external vendors to resolve technical issues and support project implementations.
- Contribute to IT improvements, process enhancements, and adoption of new technologies.
- Provide excellent customer service and support to both technical and non-technical personnel.
- Perform related duties and special projects as assigned.
Required:
- Strong interest in information technology and eagerness to learn.
- Experience supporting IT systems, whether through formal roles, internships, or hands-on personal projects.
- Excellent communication and problem solving skills.
- Ability to work independently and collaboratively.
Preferred but Not Required:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Certifications are a bonus.
- Familiarity with network support, cloud platforms, endpoint security tools, or remote support systems.
- Opportunity to grow your skills in a dynamic and mission-driven technology environment.
- Exposure to a wide range of IT disciplines like support, networking, cloud, and cybersecurity.
- Collaborative team culture with ongoing training and development opportunities.
- Competitive compensation and benefits package.