Operations Associate

Position Summary

Focus Partners Wealth is seeking an Operations Associate that will serve as a key member of the Core Operations team and support essential back-office functions that ensure accurate and timely handling of client requests. This role provides additional capacity for the team by verifying and completing pending work, assisting with team projects, and maintaining strong attention to detail in a fast-paced environment. Responsibilities fluctuate with seasonal volumes, market conditions, and team coverage needs, so flexibility and adaptability are critical. Occasional overtime may be required. 

Focus provides team members the flexibility to work a hybrid schedule. Our hybrid model is defined as 3 days in office work required per week, while giving team members the option to work remotely 2 days per week, or as assigned by their team leader.

Primary Responsibilities

• Validate and reconcile monetary transactions on custodial platforms (e.g., Schwab, Fidelity).
• Monitor, track, and provide timely updates on processing requests to ensure accuracy and completion.
• Support digital signature processes, account setup and validation, and assist the client service team with processing mailed checks and paperwork as needed.
• Monitor custodian alerts and escalate or distribute updates as appropriate.
• Maintain accurate and timely data entry across core systems, including Salesforce and Orion.
• Communicate effectively with colleagues, custodians, and internal partners through clear written and verbal channels.
• Collaborate across departments to achieve shared objectives and contribute to team initiatives.
• Share knowledge, best practices, and insights to enhance team effectiveness.
• Assist with team projects and daily operational responsibilities as needed.
• Demonstrate adaptability, initiative, and a proactive approach to changing priorities.
• Consistently model the firm’s core values through actions and communication.
• Contribute to training, knowledge sharing, and onboarding of new team members.

Qualifications

• Bachelor's Degree OR High School Diploma and 2 years of relevant Client Service or Customer Service
• Experience in the service or financial services industry preferred
• High attention to detail and accuracy in handling financial transactions and client information
• Excellent verbal and written communication skills
• Familiarity with custodians (e.g., Schwab, Fidelity) and CRM/financial systems (e.g., Salesforce, Orion, DocuSign, Envestnet) preferred
• Proficiency with Microsoft Office Suite and working knowledge of Windows operating systems
• Ability to work independently while collaborating effectively within a team environment
• Strong organizational skills, follow-through, and ability to manage multiple priorities
• Service-oriented mindset with strong interpersonal and relationship management skills
• Self-starter with initiative, adaptability, and problem-solving capabilities
• Commitment to maintaining confidentiality and adhering to compliance standards

The Operations Associate is a non-exempt position. The annualized base pay range for this role is expected to be between $50,000-$53,000.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package.

Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, we work with clients at every stage, helping them control their financial future — whether that’s planning for retirement, preparing the next generation, or growing their business. We are dedicated to fostering meaningful growth for our clients. Our team of advisors works collectively to deliver personalized wealth planning strategies across local communities, placing our clients’ values, goals, motivations, and priorities at the heart of everything we do.

Focus Partners Wealth is a registered investment advisor with the Securities and Exchange Commission. Registration does not imply any level of skill or training. Additional information about Focus Partners Wealth is also available on the SEC's website at www.advisorinfo.sec.gov.

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

For California Applicants: Information on your California privacy rights can be found here

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this shall be subject to criminal penalties and civil liability. 

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.