Local IT Help Desk / Support Technician

Job Title: Local IT Help Desk / Support Technician
Job Type: Full-time, Salaried
FSLA Status: Exempt
Job Location: Hybrid - Tacoma Metro Area
Compensation: $55,000-$75,000 annually, commensurate with experience
Reports to: Service Delivery Manager

About Focus Solutions

Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.

Role Overview

The Local IT Help Desk / Support Technician is a hands-on IT professional with a strong foundation in Microsoft Azure, Office 365, networking, and end-user desktop support. This role requires a proactive problem-solver who enjoys working in both cloud and on-premise environments, thrives on variety, and is excited about delivering excellent support in the healthcare industry.

Responsibilities
Core Systems Administration & Support

• Administer and support Windows servers, infrastructure, and virtualization platforms (VMware, Hyper-V).
• Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access.
• Implement and support Azure-based services including identity, security, networking, and virtual infrastructure.
• Provide comprehensive Tier 1/2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.

Networking & Security

• Design, configure, and maintain network components: VPNs, IP routing, ACLs, NAT, and load balancers.
• Support secure remote access, TLS/SSL encryption, MFA, and other security best practices.
• Assist with firewall and endpoint security configurations.

Automation, Monitoring, and Tools

• Use scripting tools (e.g., PowerShell) to automate repeatable tasks and improve operational efficiency.
• Manage device configurations using MDM tools like Intune, Automate, and NinjaOne.
• Maintain system updates and security patches across desktop and server environments.

Client-Facing Field Support

• Travel to client sites (primarily in the Tacoma Metro area) for scheduled support, installations, and issue resolution.
• Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments.
• Document solutions, procedures, and systems clearly and consistently in our knowledge base.

Qualifications
Required Skills

• 3-5 years of experience in Systems Administration or Tier 1/2 IT Support
• Strong working knowledge of:
  • Microsoft Azure (IaaS, PaaS, networking, AD/Azure AD)
  • Microsoft 365 administration
  • Windows Server environments
  • Desktop support (Windows and Mac)
  • Networking fundamentals: VPNs, NAT, Routing, DHCP/DNS
  • Mobile Device Management (Intune or similar)
  • Scripting (PowerShell preferred)
  • Virtualization platforms (VMware, Hyper-V)

Preferred Skills

• Experience working with an MSP or in client-facing IT support roles
• Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST)
• Microsoft certifications (AZ-104, AZ-140, AZ-800, etc.) a plus

Soft Skills

• Excellent verbal and written communication
• Strong troubleshooting and time management
• Self-motivated with a service-oriented mindset
• Comfortable working independently or collaboratively

Location & Work Environment

This is a full-time, primarily remote position, with on-site client support in the Tacoma, WA Metro area. Occasional travel outside the region may be required for client visits or team gatherings. Must be able to lift and carry up to 40 lbs.

What We Offer

• Competitive pay commensurate with experience
• Hybrid remote work environment with flexibility
• Robust benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and vacation policy
• Professional growth opportunities, including training and development
• Bonuses for successful employee referrals and earning select Microsoft Solutions certifications
• A supportive, inclusive, and fun work culture that encourages collaboration and innovation

How to Apply

If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the Local Help Desk / Support Technician position at Focus Solutions, please complete our applicant questions and submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application!

Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.