Guest Relations FOOD SERVICES, WHIT'S END

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Food Services, Whit’s End position exists to ensure guests to the Whit’s End Soda Shoppe experience a level of hospitality that exceeds their expectations, bringing the well-loved feel of the Whit’s End Soda Shoppe from Adventures in Odyssey to life. The position involves performing daily tasks in the preparation and serving of food items at Whit’s End.

Essential Duties/Responsibilities:

• Cleans and stocks cooking and serving areas
• Operates cash register and makes change; performs end of day balancing
• Assists guests with information requiring extensive knowledge of the ministry, personnel, the Guest Relations Program, and tours
• Follows sanitation guidelines per Health Department requirements
• Works with other GR staff to build a strong team
• Maintains a positive, uplifting attitude towards guests and fellow workers
• Greets, builds relationships, and assists guests, including directing visitors for tours and providing other information
  
  

Other Duties/Responsibilities:

• May be in costume 30 minutes at a time, occasionally, that includes being visible to the guests, being present at Whit’s End Birthday Parties, welcoming guests, playing with kids, taking pictures with guests, and making guests smile
• Performs special projects as assigned by Whit’s End Working Supervisor
• Performs other duties as assigned
  
  

Working Environment/Physical Requirements:

• Must be able to pass a Post Offer Prehire Physical exam
• Occasional holiday and weekend work is required
• Standing for long periods of time
• Moving/lifting heavy items up to 35 pounds
• Exposure to fumes, hot items, and food prep equipment
• May, occasionally, be in costume for 30 minutes at a time
  
  

Jobqualifications/Requirements

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values



Personal Characteristics:

• Well-developed social skills that convey warmth and a genuine interest in people
• High level of energy and enthusiasm
• Is a strong team player with a positive, “can-do” attitude
• Ability to multi-task and adapt to quickly-changing work demands
• Dependable
• Must have a neat appearance, dress professionally, and be able to represent the ministry in a professional manner
  
  

Knowledge/Experience:

• High school diploma or equivalent
• 3-12 months experience dealing with the public in food preparation preferred
• In-depth knowledge of FOF mission, philosophy, values, and objectives and Adventures In Odyssey brand
  
  

Skills, Abilities, and Special Talents/Gifts:

• Excellent interpersonal skills and the ability to interact with individuals
• Possesses a high degree of emotional intelligence
• Ability to communicate effectively
• Ability to add, subtract, and make change
• Ability to handle constantly changing priorities and demands with frequent interruptions
• Enjoys working with and serving people
• Ability to handle stress of large crowds desiring immediate service
  
  

Pay Range: $15.00 to $17.00

Application Materials Required: Cover Letter, Resume/CV

• Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  
  

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center
  
  

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement
  
  

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for:
• Sick Time
• Bookstore Discount
• Fitness Center
  
  

Tentative Search Timeline:

• Priority will be given to applications submitted by December 19, 2025 However, this posting will remain open until filled.
• The potential employee start date is January 5, 2025.
  
  

Posting date: December 11, 2025

Un-posting date: ongoing until filled

Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.