General Manager

General Manager – Focus Bryn Mawr

Bryn Mawr, PA
Full-Time | Leadership Role | Wellness Community

About Focus Bryn Mawr

Focus Bryn Mawr is not a corporate fitness chain.
We are an independent, family-built yoga and Pilates studio rooted in community, mindfulness, movement, and real human connection linked to this corner of the Main Line for over 10 years.

We serve everyone from college students to seniors, athletes to beginners, busy parents to lifelong seekers. We are building something deeply personal and community-driven in the middle of an increasingly corporate wellness world.

We are looking for a General Manager who understands that this role is about much more than operations.

This person helps hold the culture of the studio .

You are the bridge between ownership, teachers, desk staff, and members. You set the tone. You solve problems. You help people feel seen. You care deeply about hospitality, organization, communication, and community.

Most importantly: you genuinely love people.

Position Overview

The General Manager oversees the daily operations, staff coordination, member experience, and overall flow of the studio across all programs and rooms, including:

• Hot Yoga
• Hot Mat Pilates
• Reformer Pilates

This is a hands-on leadership role for someone highly organized, energetic, emotionally intelligent, adaptable, and capable of managing both people and systems in a fast-moving wellness environment.

Compensation

Base Compensation

• $3,500/$4000 month salary

Additional Compensation

• Senior teacher pay for classes taught
• Performance bonuses based on:
• • Studio revenue growth
  • Membership growth and retention
  • Class fill rates
  • Team stability and retention
  • Operational excellence

Core Responsibilities

Studio Operations

• Daily Operations of MindBody with reports to owners weekly.
• Oversee daily operations across all studio rooms
• Manage teacher schedules and staffing coverage
• Coordinate substitutes and schedule changes
• Maintain consistency and excellence in client experience
• Ensure studio cleanliness, organization, and energy
• Troubleshoot operational issues quickly and calmly

Team Leadership

• Oversee teachers and front desk staff
• Act as liaison between ownership and team
• Help maintain positive culture and communication
• Support onboarding and training of new staff
• Assist ownership with accountability and standards

Front Desk Client Experience

You will manage your own staff of front desk humans. At the same time you are that person, the boss, the “may I talk to the manager” mananger.

• Serve as a key point of contact for members
• Support membership and package sales
• Manage check-ins, waitlists, and client flow
• Handle member questions, issues, and account troubleshooting
• Help create a welcoming and inclusive environment for all

Systems Technology

• Manage and maintain the Mindbody platform
• Handle autopays, failed payments, account syncing, and reporting
• Coordinate teacher payments and payment tracking
• Utilize Attentive and other communication platforms
• Maintain accuracy of memberships, packages, schedules, and purchases
• Market Market Market!

HUGE BONUS:

Experience and mastery with Mindbody software is highly preferred.    Expierence and joy with capturing content through film, video, photos, a bonus.  Social Media sucks and we hate it but we need someone who doesn’t’ think it sucks and odesn’t hate it.

Marketing Community Building

• Assist with Instagram posting and content creation
• Capture studio photos and videos
• Help promote events, trainings, workshops, and memberships
• Participate in grassroots/community marketing
• Help expand our reach into local colleges and neighborhoods

The Kind of Person We’re Looking For

You may be a great fit if you are:

• Deeply organized
• Calm under pressure
• Warm and welcoming
• Passionate about people
• Naturally proactive
• Comfortable leading a team
• Tech capable and detail oriented
• Able to multitask in a fast-paced environment
• Passionate about yoga, Pilates, wellness, or community spaces
• Excited by independent business culture and entrepreneurship

This is not a typical corporate manager position.

We are looking for someone who believes community matters and who wants to help build something meaningful.

Growth Opportunities

We are actively expanding our studio operations and programming, including reformer Pilates and advanced wellness offerings.

This role has significant room for growth, leadership development, creative input, and increased responsibility over time.

Areas We Want to Grow Further

(And where this role can help us level up)

• Deep cleaning and maintenance systems
• Campus and street-level marketing
• Social media growth and TikTok content
• Advanced use of Mindbody and wellness tech systems
• Community partnerships and outreach
• Event coordination and member engagement

We care far more about energy, leadership, and heart than a perfect resume.