What are the responsibilities and job description for the Receptionist position at Fōcus - an Ōnin Group company?
Job Title: Receptionist
Location: Birmingham, AL
Employment Type: Full Time (Onsite)
Work Schedule: Monday & Thursday (11 AM - 6 PM), Tuesday, Wednesday & Friday (7 AM - 3 PM)
Position Overview
We are seeking a highly organized and personable Receptionist to join our team. This role is critical in ensuring smooth front-office operations, patient satisfaction, and accurate billing. The ideal candidate has a strong attention to detail, excellent phone communication skills, and experience handling medical paperwork.
Key Responsibilities
Front Desk Management: Greet patients warmly, manage check-ins and check-outs, and maintain an organized reception area.
Billing & Insurance Processing: Handle patient billing, process payments, and verify insurance details.
Phone & Scheduling: Answer and direct phone calls, schedule appointments, and confirm patient visits.
Paperwork & Documentation: Manage medical paperwork, patient records, and ensure compliance with clinic procedures.
Administrative Support: Assist with daily office tasks, data entry, and correspondence as needed.
Required Skills & Qualifications
Previous experience in a medical or chiropractic office preferred.
Strong organizational skills and attention to detail.
Excellent phone etiquette and communication skills.
Experience with medical billing and paperwork processing.
Proficiency with ChiroTouch software (training available).
A positive, friendly, and professional demeanor.
Cultural Fit
Friendly and professional personality with a patient-first mindset.
Adaptable to a fast-paced environment.
Strong sense of responsibility and dependability.
