Support Engineer - Microsoft Dynamics 365 Business Central

🏢 About FOCO

Team Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands.

Our product portfolio spans apparel, accessories, footwear, home goods, collectibles, and novelty items—supported by a robust global supply chain and a fast-growing eCommerce and retail presence. We are committed to building a high-performing, technology-driven workplace that empowers our teams and optimizes operations.

🎯 The Opportunity

FOCO is seeking a Microsoft Dynamics 365 Business Central Support Engineer to join our in-house IT team at our Piscataway, NJ headquarters.

This role will serve as a critical technical resource supporting day-to-day ERP operations across Microsoft Dynamics 365 Business Central. The ideal candidate will partner closely with Accounting, Finance, Inventory, Operations, and Warehouse teams to ensure system reliability, data integrity, and continuous process improvement.

This is a hands-on role focused on ERP support, troubleshooting, optimization, training, and operational excellence within a fast-paced retail and distribution environment.

📊 What You’ll Do

🛠️ System Support & Troubleshooting

• Serve as the primary point of contact for end users regarding Business Central support issues
• Troubleshoot functional and operational issues across Finance, Inventory, Warehouse, Purchasing, and Order Management modules
• Diagnose root causes including GL impacts, inventory discrepancies, and transaction errors
• Monitor ERP performance and escalate technical issues when necessary
• Ensure master data accuracy and transaction integrity across the ERP environment

⚙️ Configuration & System Optimization

• Configure, maintain, and optimize core Business Central modules including:
• General Ledger
• Accounts Payable / Accounts Receivable
• Sales & Purchase Order Processing
• Inventory & Warehouse Management
• Banking, Fixed Assets, Intercompany & Consolidation
• Support workflow improvements, testing, configuration updates, and minor enhancements
• Manage role-based security permissions and user access controls
• Assist in evaluating licensing usage and system functionality improvements

📚 Documentation & User Training

• Create and maintain SOPs, user guides, and technical documentation
• Train new users and provide ongoing support to improve ERP adoption and efficiency
• Recommend workflow and reporting improvements based on operational feedback

🚀 Projects & Continuous Improvement

• Support ERP upgrades, enhancement projects, and operational initiatives
• Collaborate with cross-functional teams on process optimization and automation opportunities
• Stay informed on Microsoft Dynamics 365 Business Central updates and industry best practices
• Identify opportunities to improve reporting, operational workflows, and system performance

✅ What You’ll Bring

Required Experience

• 3 years of ERP support, implementation, or Business Central/NAV experience
• Experience supporting Microsoft D365 Business Central (BC) or Dynamics NAV environments
• Experience supporting post-implementation ERP environments and end-user support

Technical Skills

• Strong functional knowledge of:
• General Ledger
• AR/AP
• Inventory & Warehouse Management
• Sales & Purchasing
• Banking & Financial Operations
• Working knowledge of:
• SQL / T-SQL
• Relational databases
• Microsoft SQL Server
• Power BI / Business Intelligence tools
• SharePoint and Microsoft technologies
• Understanding of cross-functional ERP workflows and business process impacts

Soft Skills

• Strong analytical and troubleshooting skills
• Detail-oriented with excellent follow-through
• Strong communication and cross-functional collaboration abilities
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Microsoft Dynamics 365 Business Central certification (highly preferred)
• Experience within retail, distribution, wholesale, eCommerce, or consumer products environments
• Experience supporting warehouse or inventory-heavy operations

🌟 Why FOCO?

• Work for a fast-growing global consumer products company
• Support critical ERP systems powering retail, warehouse, and eCommerce operations
• Opportunity to work cross-functionally across Finance, Operations, Inventory, and IT
• Competitive benefits and employee merchandise discounts
• Collaborative, technology-driven work environment

🎉 Tryouts are open at FOCO!

Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.