What are the responsibilities and job description for the Campus Operations Coordinator position at Fntech?
Job Summary
The Campus Operations Coordination & Scheduling team is responsible for the intake, consultation, and scheduling for all Production AV service requests across HQ and Bay Area regional campuses. As the first point of contact for our clients, the team plays an integral role in creating a positive first impression and ensures a smooth experience throughout the planning process - providing tailored consultations and technical solutions to deliver cutting-edge event productions.
Fntech is seeking a Campus Operations Coordinator to facilitate technical production services for company events. Reporting to the Campus Operations Lead Coordinator, this client-facing role directly supports the success of events we operate and contributes to a positive client experience. A successful candidate will have an attention to detail, a problem-solving attitude, and the ability to thrive under tight deadlines - all while exuding the professionalism and people first mindset that Fntech values.
Key Responsibilities
Serve as the primary point of contact for technical production services, conducting initial triage based on established intake criteria and maintaining open communication with event stakeholders
Lead pre-production meetings with event hosts and technicians to identify production requirements that address event objectives and align client expectations around service offerings and policies
Translate client goals into actionable service needs, ensuring accurate scope for events ranging from small team meetings to company-wide productions
Collaborate with cross-functional partners, including the Facilities Events team, to align venue selection and technical resources across all events region-wide
Educate event hosts on technical production services, crew roles and responsibilities, and best practices, fostering a collaborative environment that positions both hosts and technical crews for success
Consistently meet established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to deliver high-quality event services
Support the rollout of new services, tools, team initiatives, and operational improvements in support of a high-volume events operation
Required Qualifications
Minimum 1 year experience in event coordination, customer service, or a related client-facing role
Proficiency in Google Workspace applications (Drive, Gmail, Calendar)
Outstanding interpersonal skills with the ability to manage competing priorities and balance the needs of multiple stakeholders
Ability to triage and respond to service requests with professionalism and urgency under tight deadlines
Strong written communication skills for client-facing correspondence
Preferred Qualifications
Experience conducting pre-production and consultation meetings
Experience supporting events in an enterprise corporate environment
Familiarity with audio-visual equipment and live event production workflows
Planning, organizing and conducting an event, no matter the size, can be daunting. At FNTECH, our experienced event management team will work closely with you to ensure each element is not only addressed, but planned to perfection. Areas of expertise: site selection, theme development, accommodations, registration, catering, supplier negotiation, security, transportation, shipping, branding/signage, ancillary meetings/parties/tours, press/media events, staffing/onsite event execution, entertainment, speaker management, awards/giveaways, photography/videography, budgeting/reconciliation/post analysis, and so much more...
Event staging at FNTECH is an immersive, all-inclusive experience. We offer every piece of equipment, rigging and scenery needed to create your unique look and feel. In short, whatever your team and ours can imagine, we can create..
From initial concepts through the successful completion of your project, our team will work closely with you to create an impactful and memorable experience that meets each of your goals and objectives. Whether your project is a large-scale conference, an extensive trade show, a multi-day road show or a more intimate seminar, training or meet-up or any unique combination of the above. FNTECH is your one-stop-shop for strategic event support. Planning, organizing and conducting an event, no matter the size, can be daunting. At FNTECH, our experienced event management team will work closely with you to ensure each element is not only addressed, but planned to perfection. Areas of expertise: site selection, theme development, accommodations, registration, catering, supplier negotiation, security, transportation, shipping, branding/signage, ancillary meetings/parties/tours, press/media events, staffing/onsite event execution, entertainment, speaker management, awards/giveaways, photography/videography, budgeting/reconciliation/post analysis, and so much more... Event staging at FNTECH is an immersive, all-inclusive experience. We offer every piece of equipment, rigging and scenery needed to create your unique look and feel. In short, whatever your team and ours can imagine, we can create..
Address1 Meta Way
Menlo Park, CABusiness
Websitehttp://www.fntech.comSalary : $72,000 - $77,000