Director of Operations

ABOUT US

FN Logistics is a family-owned and operated logistics company located in Santa Fe Springs, California. We specialize in optimizing supply chain management and ensuring the smooth transportation of goods. We are constantly expanding and developing our employee-focused business, intending to provide unparalleled service and innovative solutions. We welcome you to be a part of one of the fastest-growing logistics companies in the country!

ROLE OVERVIEW

Drive operational excellence at scale by leading FN Logistics with speed, precision, and innovation. Ensure safe, efficient, and customer-focused fulfillment operations while fostering a high-performing culture that consistently sets the industry standard for execution and agility.

• Operational Leadership & Execution –Maximize efficiency, safety, and throughput while meeting or exceeding customer expectations.
• Scalability & Innovation – Identify and implement forward-thinking strategies and process improvements that enhance scalability, optimize workflows, and maintain FN Logistics’ competitive speed advantage.
• Team Development & Performance Culture – Inspire, mentor, and develop teams to perform at the highest level, building a culture of accountability, innovation, and continuous improvement.
• Strategic Growth & Alignment – Partner with executive leadership to translate organizational goals into actionable operational strategies that drive sustainable growth and operational excellence.

RESPONSIBILITIES

• Oversee outbound operations, including order picking, packing, shipping, inventory control, and replenishment.
• Ensure inventory accuracy through cycle counts, audits, and system integrity checks.
• Achieve operational targets (SLAs, cost/unit, order accuracy, and labor productivity).
• Partner with inbound, transportation, and other teams to ensure smooth operational flow.
• Collaborate with HR and staffing agencies to maintain a stable labor pipeline, minimize turnover, and support effective training and onboarding.
• Maintain a safe, efficient, and highly engaged workplace that fosters productivity and employee well-being.
• Collaborate with executive leadership to develop and execute operational strategies aligned with FN Logistics’ long-term vision.
• Drive operational efficiency and speed-to-customer through process analysis, workflow improvements, and cross-functional collaboration.
• Develop and monitor day-to-day operational systems and processes, ensuring visibility into goals, progress, and potential obstacles.
• Build and lead a high-performing team by mentoring talent, fostering skill development, and driving performance standards.
• Uphold organizational policies, standards, and regulatory compliance requirements.

EDUCATION & EXPERIENCE REQUIREMENTS

• 15 years of warehouse and distribution experience.
• Bachelor’s degree in engineering, logistics, supply chain or related field preferred.
• 5 years of senior leadership experience in a high-volume fulfillment center processing at least 20k orders per day.
• Proven ability to plan, lead, and optimize operational processes for maximum efficiency and productivity.
• Superior knowledge of core operational functions, including finance, customer service, production, and employee management.
• Demonstrated success in streamlining operations, implementing new structures, and driving speed and efficiency to meet rapidly changing business demands.
• Strong working knowledge of industry regulations and applicable legislative guidelines.

KNOWLEDGE & SKILL REQUIREMENTS

• Experience in budget management, forecasting, and long-term business plan development.
• 5 years of hands-on experience with a leading Warehouse Management System (WMS) and Warehouse Execution System (WES).
• Proven success in leveraging conveyance systems or automation to drive operational efficiency and productivity.
• Superior negotiation skills for both internal and external partnerships.
• Masterful organizational, communication, and leadership abilities with a record of driving high-performing teams.
• Strong analytical skills with experience using data analysis and performance metrics via business management software (e.g., SAP, ERP, CRM).

EEOC STATEMENT

FN Logistics, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.