Sr. Account Manager, Employee Benefits

Description

Are you looking for?

• Time back in your day
• Flexible schedule 
• Paid time off
• Fun working environment 
• Tuition reimbursement 
• Growth & Development 

We understand that group health insurance, with its consistent inconsistencies, policy changes and laws, is a difficult world to navigate. But that’s what makes it fun, right? FNIC is seeking a “benefits guru” to join our team as a Sr. Account Manager, Employee Benefits who will work with brokers and carriers to provide exceptional service to our clients.

What’s the work like?

You will...

• Effectively and independently manage customer service accountabilities on a book of business of $750,000 minimum in commission income while meeting department service standards 
• Assist producer in development of service plan for key accounts; and coordinate and monitor the service plan as needed
• Assist management in the training and orientation of new employees to the department
• Responsible for file setup and quotes for groups with greater than 50 lives 
• Knowledgeable of all group products plan designs and rating procedures for a book of business in excess of $750,000 in commission income
• Assist producers in preparation of enrollment materials and presentations and attend client meetings and benefit fairs
• Complete servicing of accounts, including but not limited to utilizing standard proposals, spreadsheets and Power Point presentations, depending upon which product is quoted
• Review policies upon receipt in accordance with agency procedures for timely customer service
• Review all applications and policies for accuracy and completeness and take an active role in completing all carrier requirements to implement policy
• Provide backup and input directly in sales process for quotes on all product lines.
• Manage renewal process according to agency procedures; assist producer in negotiating most advantageous renewal terms and conditions for the client; review quotes, prepare proposals 
• Promptly respond to customers’ questions and/or requests for assistance
• Communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account
• Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow
• Prioritize workload to consistently meet objectives and request assistance from management when necessary
• Perform quality reviews as requested by management, and comply with requirements of quality programs
• Follow agency and department procedures as outlined by management
• Meet with and maintain effective working relationships with clients to support business retention
• Meet with and maintain effective working relationships with insurance company representatives 
• Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
• Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities
• Maintain regular and consistent attendance
• Any other special projects and duties as assigned

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we also provide a lot in return.

• Competitive Pay: We strive to pay our employees a competitive market compensation 
• Benefits: You’re covered: health, dental, vision, HSA with employer contributions, 401k, employer paid short term & long term disability, life insurance
• Dress: Dress for your day – bring your whole self to work so you can be as comfortable at work as you are in personal life. 
• Flexibility: Time back in your day? We got you. A 37.5 work week and telecommuting options as well as PTO starting at 3 weeks/year.
• Wellness: Mental health support and resources are available through our free EAP program. You can also stretch away the stress 24/7 by participating in workout classes (available to remote employees too!) or accessing our Omaha in-office gym.
• Education: Like to go back to school? Learn something new? We’ll provide tuition reimbursement to support you in your goals. 
• Fun working environment: Who likes a boring working environment? No one. We have plenty fun with frequent company outings, food days, and fun competitions to name a few! 

Requirements

Job posting language

What do I need to know?

You have to have…

• Minimum 5 years direct Employee Benefit Account Management experience
• Valid Driver’s License
• Nebraska Life, Sickness, Accident and Health Agent’s license
• High School diploma or equivalent
• In-depth knowledge of self-funded groups, including knowledge of self-funding concepts, markets and procedures
• Knowledge of carrier rating and underwriting procedures
• Excellent verbal and written communication skills
• Strong organizational skills and ability to multi-task
• Proficient in Microsoft Office products (Outlook, Word, Excel), and all agency automation software
• Proficient in department workflows and procedures
• Strong respect for confidentiality

Salary : $75,000 - $90,000